Response management & scribing services


We provide specialised response management and scribing services to the Federal Government to manage large-scale recruitment campaigns. We are a market leader in specialised scribing services in Canberra, ACT and a preferred supplier for the Federal and State Government agencies.

We work with our clients to tailor all aspects of their bulk and graduate recruitment processes and provide highly-skilled scribes to support them at key stages of their recruitment cycle.

Scribing service expertise

Professionalism, executive experience and HR expertise are at the heart of our scribing service. We understand the importance of high quality scribing to effective recruitment campaigns and therefore invest heavily in selecting only the best scribes in the market. Our scribes undergo comprehensive training to deliver exceptional service in line with Federal Government principles and legislation.

Our team of professional scribes based in Canberra, as well as all other capital cities, provide exceptionally high quality service and expert advice to support government recruitment panels from APS to SES levels.

We believe that government scribing is best handled by those with executive APS experience, and we are proud to be working with scribes that bring a number of years of experience and expertise in APS to contribute to your recruitment panel by providing guidance and direction.

Our services

Government scribing and selection report writing
We provide professional scribes to assist government panel members and assessors in the selection process by attending and scribing at panel interviews and preparing selection documentation in line with Federal Government merit principles and standards.

Our scribes assist with the following:

  • Attend panel interviews and participate as independent panel members
  • Provide technical and procedural advice to selection committees
  • Assess and shortlist applications, provide detailed assessment of applications and rate against rating scales
  • Conduct comprehensive reference checks
  • Document the selection process throughout and provide a final selection report and Order or List of Merit for delegate sign-off 

Graduate and bulk recruitment
We provide customised end-to-end project management solutions for bulk and graduate recruitment campaigns.

We are experts in large-scale and gradate recruitment project management which incorporates a menu of services including project management, unbundled service provision and fully managed end-to-end recruitment campaigns, conducted on a local or national basis.

We have experienced scribes located in every capital city and our response management team can assist with all facets of the bulk and graduate recruitment process including:

  • Create effective advertising campaigns, locally or nationally
  • Shortlist applications, provide detailed assessment of applications and rate against selection criteria
  • Organise and coordinate interviews and provide scribing services nationally
  • Run assessment centres nationally
  • Manage recruitment communication process
  • Conduct referee checks

Our expertise 

Advertising & application management
Our skilled team of recruitment professionals provide advice and market leading advertising solutions to attract the best talent in the market. We offer comprehensive application management options and provide additional administration services including presentation of applications and continuous candidate care. 

Psychometric testing
Hays has formed a strategic alliance with one of the premium, Australian designed psychometric testing publishers and provides state-of-the-art assessment products for all forms of employment-related screening. We offer a wide range of web-enabled cognitive ability and intelligence tests and assessments that include a variety of maths, literacy, problem-solving and personality/behaviour measurements. 

Assessment centres
Hays can coordinate assessment centres across Australia at our office locations or alternatively, at a venue chosen by you. We tailor a format of assessment methodology to assess and test potential candidates in group situations using structured tools such as role plays, presentations and simulations to identify competencies and behaviours required.

Candidate care
We will ensure that your candidates view the recruitment process as a positive experience and we understand that any interaction a candidate has reflects on Hays as well as you. Thus we work to ensure that all candidates view the recruitment process as a positive and professionally conducted experience. 

We provide comprehensive feedback to unsuccessful candidates and can handle regular communication to all applicants who attend assessment centres to ensure they are able to view the recruitment exercise as a learning experience.

National cover
We have expert scribes located in each capital city across Australia. Our scribes are carefully selected and have extensive experience in HR and a comprehensive understanding of APS recruitment practices and legislation. 

For more information please contact