Conflict resolution skills in the workplace

What is conflict resolution?
Why are conflict resolution skills important?
Conflict resolution skills are useful for everyone but are particularly important for leaders and managers who oversee a team and need to recognise and resolve tense or volatile situations before they get out of hand.
Types of conflict resolution skills
Active listening
Empathy
A positive attitude
Patience
Objectivity
Open communication
How to resolve conflict in the workplace
Identify the source of conflict
Investigate
Brainstorm solutions
Agree on an action plan
Set a review date
Be prepared to negotiate
How to improve conflict resolution skills
Four conflict resolution skills examples
Scenario #1:
Scenario #2:
Scenario #3:
Scenario #4:
Managing workplace conflicts
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