The impact of AI on jobs

Salary sacrifice
 
Artificial intelligence is reshaping our world, and the workplace is no exception. For employees and job seekers, the conversation around AI often brings a mix of excitement and apprehension. Understanding the real impact of artificial intelligence on jobs is crucial for navigating your career path successfully. This isn't just about new technology; it’s about a fundamental shift in how we work, the skills we need, and the opportunities we can create.
 
The rise of AI is not a future event; it's happening now. From automating routine tasks to providing deep analytical insights, its presence is growing across various industries. The key is to see this change not as a threat, but as an invitation to evolve.
 

The two sides of AI: opportunity versus disruption

The narrative around the impact of AI on jobs is often split.
 
On one hand, there's the story of disruption, where AI and job loss are presented as inevitable outcomes. It's true that AI automation is changing the nature of certain roles, particularly those involving manual tasks or repetitive processes. This has understandably raised concerns about job security and the potential for rising unemployment.
 
However, there's another, more optimistic side to the story. AI integration is also a powerful driver of economic growth and business innovation. For every task AI automates, it often creates a need for new roles focused on managing, developing, and working alongside these systems.
 
The impact of AI on employment is less about eliminating jobs and more about transforming them.
 

Industries feeling the biggest change

While the AI effect on jobs is felt across the board, certain industries are at the forefront of this transformation. The impact of AI on job market trends is particularly visible in sectors like:
 
  • Healthcare: AI algorithms are helping doctors diagnose diseases earlier and more accurately, while administrative tasks are becoming more efficient. This allows healthcare workers to focus on patient care and complex decision-making.
     
  • Finance: AI is a powerful force for data analysis, fraud detection, and algorithmic trading. This has changed the skill sets required, with a growing demand for finance professionals who can interpret AI-driven insights.
     
  • Customer Service: AI-powered chatbots and virtual assistants are handling routine inquiries, freeing up human agents to focus on complex problem-solving and customer relationship building.
     
  • Legal: Law practices are adopting AI systems for document review, legal research, and contract analysis. This automation allows lawyers and legal assistants to spend more time on strategy, client relationships, and high-level advisory work.
     
  • Manufacturing: The manufacturing industry has long used automation, but artificial intelligence AI takes it a step further. Manufacturing workers are seeing AI systems handle quality control, supply chain management, and complex assembly, shifting human roles towards oversight and strategy.

AI as your career partner, not just a tool

Instead of viewing AI with caution, consider reframing it as a partner in your career journey. The endless possibilities offered by AI tools can actively help you succeed, whether you're searching for a new role or looking to excel in your current one.
 
Think about the job search process itself.
 
  • AI-powered platforms can analyse your CV and match you with job opportunities you might have missed.
  • Generative AI helps tailor job applications and prepare for interviews.
  • In the workplace, AI can handle tedious tasks, freeing you up to concentrate on more strategic and creative work.
  • It can provide valuable insights from large datasets, helping you make better-informed decisions.
Embracing AI technology is about augmenting your abilities, not replacing them
 

Adapting to the AI skills revolution

To thrive in this new environment, upskilling and reskilling are essential. The impact of AI on future jobs highlights a move towards uniquely human skills. While technical skills are important, employers are increasingly looking for a blend of hard and soft skills.
 
Some of the most in-demand AI-related skills include:
 
  • Data analysis: The ability to interpret data and translate it into an actionable business strategy.
     
  • AI ethics and governance: As AI adoption grows, so does the need for professionals who can navigate the ethical implications.
     
  • Digital literacy: A fundamental understanding of AI systems and how they work.
     
  • Creativity and innovation: The capacity to think outside the box and develop new ideas, something AI struggles to replicate.

The new AI and emotional intelligence power duo

As AI takes over more analytical, routine and repetitive tasks, the value of emotional intelligence (EQ) in human workers skyrockets. EQ - the ability to understand, use, and manage your own emotions and those of others - is a cornerstone of effective leadership, collaboration, and customer relations. It’s what allows us to build trust, show empathy, and navigate complex social dynamics.
 
While AI models can process data at incredible speeds, they lack genuine empathy and understanding. This is where you have the advantage. A high level of AI exposure in a role often correlates with a greater need for strong interpersonal skills.
 
In a world of enhanced productivity driven by machines, skills like communication, collaboration, and problem-solving become more valuable than ever.
 

Job displacement concerns

Fears about job displacement caused by AI are valid, but they don't tell the whole story. History shows that technological advancements, while causing short-term disruption, ultimately lead to job growth and the creation of entirely new professions.
 
While some roles may be displaced by AI, many new jobs will be created. The challenge is not necessarily a net job loss, but a skills gap. Proactive upskilling and a focus on lifelong learning are the best strategies to mitigate concerns about rising unemployment rates and ensure you remain a valuable part of the Australian workforce.
 

The future of work

The long-term AI's impact on the labour market points towards a more flexible, dynamic, and collaborative future.
 
  • The integration of AI is accelerating trends like remote work, contracting and the gig economy, creating new pathways for skilled workers.
  • The growing demand for specialised skills in AI development, machine learning, and data science shows where many future job roles will emerge.
  • AI advancements will continue to enhance efficiency and drive productivity growth.
For individuals, this means adapting to a workplace where human labour works in tandem with AI systems. Your ability to leverage these tools while applying critical thinking and creativity will define your career success.
 

Embracing change with confidence

The conversation about how AI affects jobs is shifting from fear to opportunity. The future belongs to those who can combine their unique human talents and commitment to learning new skills with the power of AI.
 
If you’re ready to future-proof your career, explore Hays’ resources for career advice and the latest job opportunities.
 

FAQs

How can I future-proof my career?

The best way to future-proof your career is to build a mix of technical expertise and human skills. Stay curious, keep upskilling in digital tools and data literacy, and embrace new technologies rather than avoiding them. At the same time, strengthening abilities AI can’t replicate - like problem-solving, leadership, creativity, and empathy - as these will always be in demand.
 

What jobs are safest from AI?

Jobs that rely on human interaction, creativity, and complex decision-making are the least likely to be replaced by AI. While many roles will adopt AI to make work more efficient, people remain essential for tasks that require empathy, trust, and nuanced judgment.
 
Examples of roles safer from automation include:
 
  • Healthcare: nurses, doctors, allied health professionals.
     
  • Education: teachers, trainers, career coaches.
     
  • Skilled trades: electricians, plumbers, mechanics.
     
  • Management & leadership: roles that depend on strategy, ethics, and decision-making

What jobs will AI actually replace?

AI is most likely to replace roles that rely on repetitive, rule-based tasks rather than those that require judgment. Think data entry, routine administration, basic customer support, and some transport or manufacturing functions where automation already plays a part.
 
That said, most jobs won’t disappear entirely. Certain tasks within them will be automated or streamlined by AI, freeing them up to focus on higher-value, human-led activities.