• Job TypePermanent
• Pay
• Reference8569474

I am representing a UX and CX Researcher-Designer with strong experience delivering research driven service and experience design across complex organisational environments. They bring strengths in end‑to‑end product and service development, design strategy, user research and stakeholder management, translating customer insight, operational data and frontline feedback into practical improvements aligned to organisational and community outcomes.

They demonstrate deep capability across human‑centred design, mixed‑methods research, journey mapping, research synthesis and co‑design, supporting evidence‑based decision making throughout the design lifecycle. Their work has contributed to reducing service friction, improving resolution times and shaping clearer, more effective customer experiences, balancing creativity, empathy and data‑driven thinking.

They are highly effective at partnering with multidisciplinary teams and influencing stakeholders, and experienced in embedding customer-centred ways of working to uplift internal capability and ensure insights lead to action. 

In interview, they have expressed a strong interest in opportunities where UX and CX research meaningfully inform service and product decisions and where customer‑led improvement is actively valued.