• Job TypePermanent
• Pay
• Reference5389146

• Administrative: photocopying, filing, document preparation, answering phones, emailing, letter composition, scheduling.

• Attention to detail: ensuring the highest levels of customer satisfaction, accurate completion of documentation.

• Client services: professional and friendly attitude when assisting clients with their needs, conflict resolution and negotiation.

• Communication: excellent communication both verbally and written, communicate with influence, interpretation of non-verbal cues, active listener.

• Highly developed skills: use of MS suite, including Word, Excel, Outlook, and many other industry-related programs.

• Mentoring: building rapport and providing support to team members and stakeholders.

• Reporting skills: writing and documenting various areas of positions to ensure consistency.

• Safety: Monitoring the workplace for potential hazards and rectifying hazards as quickly as practicable.

• Time management: work in high pressure environments with various time demands, use of prioritisation to ensure all tasks are completed within timeframes, prioritising workload to ensure all tasks are completed.

The candidate brings a wealth of experience in service administration, training, and service report analysis. In their role as a service administrator, they adeptly liaised with colleagues and clients, managed documentation, processed transactions, and provided essential administrative support. Their proficiency in using various software tools, including Microsoft Excel and Outlook, ensured smooth operations and effective communication within the organisation.

The candidate demonstrated their ability to manage administrative functions, issue certifications, and navigate relevant programs efficiently. Their attention to detail and commitment to confidentiality were evident as they handled sensitive information and coordinated various tasks to support the training process effectively.

In their current role as a service report analyst, the candidate has further honed their analytical skills, managing and updating documents across multiple systems to ensure timely completion of reports. Their ability to liaise with colleagues across different disciplines showcases their versatility and capacity to collaborate effectively in diverse environments. Overall, their extensive experience in service administration, training, and service report analysis underscores their proficiency in managing complex tasks and contributing to organisational success.