• Job TypePermanent
• Pay
• Reference5211921

This professional is a Senior Design Lead with 10+ years’ experience delivering human‑centred and service design across government and large, highly regulated enterprise environments. They bring strong public‑sector capability alongside enterprise‑scale experience, with a track record of translating community, customer and stakeholder insight into practical, implementable service improvements within constrained delivery contexts.

Their strengths include end‑to‑end service design, spanning discovery, research, synthesis, co‑design, testing and implementation support. They are highly proficient in service design methods and creative problem solving, with strong qualitative and quantitative research capability, including experience conducting sensitive one‑on‑one customer interviews. Known as an empathetic and confident communicator, they build rapport quickly and create safe environments for participants, enabling rich and actionable insight.

Their work frequently involves collaboration with behavioural science and policy specialists to design services that improve user engagement and support behaviour change. They are recognised for building trust quickly, maintaining momentum in change‑sensitive environments, and leaving teams better equipped to apply customer‑centred practices beyond the engagement.

In interview, they demonstrated authentic curiosity about people, confidence operating in complex and sensitive research contexts, and strong motivation to deliver meaningful impact through incremental design improvements.