• Job TypePermanent
• PayOpen to Temp or Perm
• Reference9845260

An exceptional Senior Customer Experience and Insights Analyst based in Brisbane, this candidate brings a rare blend of academic depth and commercial acumen to the customer insights space. With a PhD in Information Systems and over seven years of experience across industries including healthcare, finance, and travel, they have consistently delivered strategic value through data-driven decision-making. Their expertise in digital transformation and stakeholder engagement positions them as a standout professional in a rapidly evolving market.

This candidate has led end-to-end research initiatives that have directly influenced business strategy and improved customer outcomes. At Compare the Market, they developed and implemented Voice of Customer programs and built interactive dashboards that tracked key performance indicators across digital channels. Their work contributed to measurable improvements in user satisfaction and operational efficiency. At UnitingCare Queensland, they designed customer journey maps and synthesised feedback from multiple channels to identify service delivery enhancements. Their ability to connect customer experience metrics with business KPIs has helped organisations demonstrate ROI and prioritise initiatives effectively. Notably, their academic research led to an empirical model that could increase organisational sales and revenue by an estimated 25%.

This candidate is now seeking a role where they can continue to drive customer-centric innovation and strategic impact. With strong stakeholder management, project leadership, and analytical skills, they are well-equipped to contribute meaningfully to any forward-thinking organisation. I look forward to discussing how this person can make a real impact on your team.