• Job TypePermanent
• Pay90,000-110,000
• Reference10256258

A highly organised and service‑driven philanthropy and fundraising operations professional with 8+ years’ experience across not‑for‑profit, health, aged care, disability services and public‑sector organisations. This candidate brings 3+ years of direct experience supporting philanthropy and fundraising functions, including donor care, campaign coordination, Gifts in Wills and estate administration, financial processing and CRM management.

Currently working within a major health charity environment, the candidate supports end‑to‑end donor services, managing high‑volume donor enquiries via phone, email and mail, and processing thousands of donations annually. Responsibilities include accurate data entry, receipting, acknowledgements, declined payment follow‑up, data integrity checks and stewardship support, ensuring a positive and professional donor experience at every touchpoint.

The candidate has hands‑on experience administering bequests, estates and wills, managing documentation, liaising with internal finance teams and ensuring distributions align with donor intentions and organisational governance requirements. They are confident working within ethical and legislative frameworks and bring a high level of discretion, empathy and attention to detail when dealing with sensitive matters.

With a Bachelor of Commerce (Accounting major), the candidate offers strong financial and analytical capability. Their background includes donation banking and reconciliation, invoice and purchase order processing, budget support, reporting, and contribution to month‑end processes. They are highly systems‑savvy, with experience across multiple CRM, donor management and finance platforms, including Salesforce, and are comfortable producing reports and dashboards to support decision‑making.

In addition to philanthropy experience, the candidate has worked within aged care finance and billing environments, with practical knowledge of relevant legislation, funding models and stakeholder management involving residents, families and external agencies. This background strengthens their ability to operate effectively in regulated, compliance‑focused and people‑centred organisations.

Known for their professionalism, reliability and collaborative approach, the candidate brings 8+ years of high‑quality customer service experience, excellent written and verbal communication skills, and strong problem‑solving ability. They are adaptable, quick to learn new systems and processes, and consistently recognised for their accuracy, work ethic and team contribution.

This candidate would add immediate value in roles such as Philanthropy or Fundraising Coordinator, Donor Services Officer, Gifts in Wills Administrator, Fundraising Operations Specialist or Administration Officer within mission‑driven organisations seeking strong operational support, donor focus and financial discipline.