• Job TypePermanent
• Pay
• Reference10123325

• 8 years’ experience in claims assessment, 5 years specifically within Motor 
• Exposure across motor, medical/life and travel insurance 
• Experience liaising with brokers and companies and direct to customers 

 
This is a personable, engaging and well-presented candidate, coming with 5 years motor claims experience. Currently working as a Senior Motor Claims Consultant, they manage a diverse portfolio ranging from everyday cars and motorcycles to high-value classic vehicles and complex claims, with claims spanning from $2,000 to $200,000. Their responsibilities include overseeing a team of handlers, authorising high-value claims, conducting investigations, and mentoring new staff, demonstrating both technical expertise and leadership capability. Their direct customer-facing experience, combined with prior exposure to broker channels in Life Insurance, equips them with a strong understanding of different claim environments and the ability to adapt to varied stakeholder needs. Having stepped into acting manager roles and working as the 2IC, they have proven their ability to handle operational responsibilities and deliver consistent service outcomes under pressure.

Beyond their technical skills, the candidate shows strong commitment and readiness to transition smoothly into a new role, with no upcoming holiday commitments. Their career path reflects loyalty and adaptability, being offered each role/promotion from their big 4 insurer by previous leaders wanting them to be part of their team. They thrive in office environments where they can collaborate, learn new systems, and build relationships, which aligns well with the interpersonal demands of a Motor Claims Assessor role. Their blend of technical proficiency, leadership experience, and customer-centric approach makes them an excellent fit to contribute effectively from day one.