• Job TypePermanent
• Pay
• Reference3274178

An accomplished leader with over 15 years of experience in customer-centric roles across the automotive, finance, and banking sectors. They excel at building and maintaining strong relationships with key stakeholders, leveraging analytical skills with a proven track record in stakeholder relationship management. This candidates' interpersonal skills are highly developed, enabling them to manage complex clients and create innovative solutions that drive positive outcomes. Committed to delivering high-quality results, streamlining business processes to enhance efficiency and success.

As a proactive and approachable leader, they specialise in building high-performance teams and mentoring staff to achieve their full potential. Their expertise involving customer service, contact centre technology, metrics, and operational practices ensures that teams consistently meet targets and foster strong relationships. Additionally, they have extensive experience in resource management and strategic decision-making, supported by excellent organisational, problem-solving, and time management skills.

Achievements

• Successfully built and led a high-performance team of 5 as a Hardship Team Leader, providing ongoing mentoring and training to exceed customer service targets. Developed innovative solutions to support clients facing hardship, coordinating payment plans and deferrals.
• Streamlined business operations by implementing new processes and finding improved ways of working, enhancing business success and efficiency. This included reviewing ROI, system upgrades, staffing, and improving staff output.
• Led a team of 15 at Commonwealth Bank of Australia, overseeing performance and development to provide high-quality client support

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