• Job TypePermanent
• Pay
• Reference4912841

This customer service leader has several years of experience in providing customer and client support whilst developing a team of up to 15. They have the ability to provide support to their team through 1:1 coaching sessions, development plans, hands on learning and much more. They have experience in implementing KPI targets and process development to improve customer service and company reputation. In their most recent role, they have worked within the retail, branch, and regional banking sector as well as the financial crimes unit. Within their current team, they lead by example and ensure quality assurance is upheld and policy protocols are followed.