• Job TypePermanent
• Pay
• Reference9654841

This candidate has seven years of experience in customer service and team leadership. In their most recent role at a large strata management company, they led a team of six, managed complex queries, and consistently met SLAs, including same-day email responses and three-hour callbacks. Their innovative problem-solving skills and ability to handle high-end client experiences makes them stand out. They excel in fostering a positive team culture, training new members, and collaborating with stakeholders to improve processes. Their key strengths include quick learning, adaptability, and a proactive approach. Recognised for their exceptional customer service, organisational skills, attention to detail, and ability to work autonomously as well as part of a team, this candidate is both adaptive and solutions-focused.