• Job TypePermanent
• Pay
• Reference2785374

Are you in search of a dedicated and highly experienced customer service professional (who also holds a BASELINE CLEARANCE)? Look no further! My candidate brings a wealth of knowledge and expertise across various industries, ensuring top-notch service and seamless operations. 

Here’s why this Customer Service Specialist / Administrator is the ideal addition to your organisation- they are:

• Diligent and Organised: A detail-oriented professional with exceptional organisational skills, ensuring all tasks are executed flawlessly.

• Compliance Expertise: Demonstrates a strong understanding of compliance, meticulously following processes and procedures with precise attention to detail.

• Process-Driven: Excels in a process-driven environment, working effectively with vulnerable community members to provide support and assistance.

• Tech Savvy: Quickly adapts to new systems and processes with great ease and efficiency, showcasing advanced technological proficiency.

• Team Player & Independent Worker: Works seamlessly as part of a team while also thriving in autonomous roles, contributing to overall team success.

Summary of their recent experience: 

• Assessment of compliance documentation and performing screening and inspection activities for imported goods.

• Providing accurate biosecurity advice and managing non-compliant goods.

• Managing high-volume, complex case management in a legal/ regulatory setting.

• Collaboration with stakeholders to finalise applications related to safety and criminal charges/convictions.

• Providing peer support and quality assessment complaints in aged care.

• Guiding customers on complaint processes and documenting complaints with risk assessments.

• Managing high call volume, assisting with customer account issues, and processing applications in a busy call centre.

• Promoting safe, inclusive, and efficient team operations across various roles.

With the candidate's extensive background in customer service, he is well-equipped to provide exceptional support, manage complex cases, and ensure smooth operations within your organisation. Don't miss the opportunity to bring this outstanding professional on board!