• Job TypePermanent
• Pay
• Reference6680716

Profile Summary

Results-oriented and versatile professional with a strong background in Business Analysis and Project Coordination, complemented by experience in customer service and technical support. Proven ability to enhance digital Customer Experience (CX) through strategic insights, meticulous analysis, and efficient project delivery. Skilled in collaborating with cross-functional teams to drive digital transformation initiatives, ensuring projects are delivered on time and within budget. Highly adaptable, detail-focused, and committed to continuous improvement.

Key Skills & Experience

• Project Coordination & Delivery – Expertise in developing project plans, managing timelines, budgets, and resources, and ensuring successful delivery of digital initiatives.
• Business Analysis & Documentation – Skilled in requirements gathering, process mapping, writing user stories, and creating acceptance criteria to support agile development.
• Agile Methodologies – Experienced in conducting daily stand-ups, sprint planning, retrospectives, and facilitating change management processes.
• Customer Experience (CX) Enhancement – Strong capability in integrating UX/UI improvements across digital platforms and ensuring seamless customer journeys.
• Stakeholder Engagement & Communication – Adept at maintaining clear communication, managing expectations, and building strong relationships with internal and external partners.
• Technical & Analytical Skills – Proficient in data analysis, CRM systems, and quality assurance processes to ensure high-quality outcomes.

Technical Proficiency

• Tools & Platforms: Agile Project Management Tools, CRM Systems
• Specialisations: Process Mapping, Documentation & Reporting, Risk Management