• Job TypePermanent
• Pay
• Reference6744608

I am representing a CX‑focused Service Designer and Human‑Centred Design professional with strong experience improving public‑sector services. While their background includes senior content and information design roles, their core focus is on end‑to‑end customer experience and service improvement, using content, information architecture and digital touchpoints as tools to achieve better outcomes.

They have a proven ability to shape meaningful experience initiatives by combining customer research, service data and stakeholder input to identify key challenges and opportunities. Their work has included leading discovery and problem definition, producing clear design direction that aligns customer needs with organisational and policy goals.

Their delivery approach is highly collaborative, practical and outcomes‑driven, working closely with cross‑functional teams to design, prototype and test service improvements. Skilled in journey mapping, workshop facilitation and rapid prototyping using tools such as Miro and Figma, they ensure solutions are grounded in user insight and realistic to deliver. They also bring experience uplifting CX and human‑centred design capability, embedding experience‑led ways of working that endure beyond individual projects.

During the interview they presented very confident and highly motivated, with clear enthusiasm for new opportunities where customer experience is prioritised and genuinely valued.