• Job TypeTemporary
• Pay
• Reference9276889

This candidate has extensive experience working within a Federal Government department where they were assisting customers via the phone to establish eligibility to receive government payments. In their most recent role within this department they were investigating complex cases where they would need to reach out to multiple parties to gain evidence around clients trusts, offsets, partnerships and business ownership arrangements. They were involved in reading and understanding complex documents including wills, profit and loss statements and financial statements from Accountants, Financial Planners and Lawyers.

They were also responsible for gathering information around appeals and reviews of outcomes and cross assessing outcomes of colleagues work.

This candidate presents as highly resilient, able to have difficult conversations and as someone who is able to adapt their communication style to their audience. They identify one of their strengths as being able to establish quickly the issue at the heart of a call and be able to address this for the caller.

This candidate is available at short notice and will bring an adaptable, resilient and highly capable team member.