• Job TypePermanent
• Pay
• Reference9551872

Confidential Candidate Blurb

Our candidate is a results-driven business support and eCommerce professional with over 10 years of experience in administration and customer service. Recognised for driving operational efficiency and customer satisfaction through excellent communication, problem-solving, and attention to detail. Proficient in CRM, eCommerce platforms, and project management software, bringing a proactive approach combined with a passion for training, collaboration, and innovation.

Previous Role Titles:

- eCommerce Coordinator
- Office Coordinator
- Client Service Specialist
- Works Coordinator
- Revenue Coordinator

Key Skills:

- Management of eCommerce storefronts on WordPress and StoreConnect
- Weekly reporting and insights on stock levels, sales forecasts, and logistics
- Salesforce case assignment and resolution
- Platform audits and troubleshooting on WordPress, Magento, and StoreConnect
- Stock procurement and inventory tracking using Excel and Xero
- Customer inquiry resolution and order management
- Scheduling and appointment management using Timely system
- Social media content creation and brand visibility enhancement
- Product knowledge delivery and brand partnership identification
- High-volume call management and customer care
- Product sample evaluation and quality assurance
- Coordination of product repairs and returns
- Administrative workflow streamlining and data consolidation
- Hotel reservations and revenue forecasting
- In-store event planning and execution

This candidate's extensive experience and diverse skill set make them an excellent fit for dynamic business support roles, where they can leverage their strengths to contribute to a collaborative, high-performing team.