• Job TypePermanent
• Pay
• Reference8487335

The candidate has a robust background in workers' compensation, insurance claims, and administrative support, with extensive experience across various industries.

Previous Role Titles:

• Workers Compensation Case Manager
• Senior Case Officer
• Insurance Claims Officer
• Senior Administrator
• Administrator
• Accounts Receivable
• Supervisor
• Customer Service Agent
• Reservations Agent
• Sales Assistant
• Administration Assistant

Key Skills:

• Demonstrated strong organisational skills to manage files and documents efficiently for a case load of complex cases, including psychological and physical cases.
• Effective liaison between injured workers, employers, allied health professionals, medical professionals, and legal representatives to facilitate the return of injured workers to work.
• Proficient in organising factual investigations and various types of independent medical examinations, as well as attending medical case conferences and presenting case portfolio reviews.
• Responding to member and third-party enquiries to ensure outstanding customer service and support, while working with Microsoft, Excel, CRM, Genesys, Teams, and workers compensation sites.
• Proven ability to peer-check and supervise the work of a team, ensuring workflow completion within service-level agreements and with a focus on attention to detail.
• Skilled in creating and maintaining spreadsheets for monthly compliance, developing procedures for team training, and liaising with insurers to minimise organisational risk.
• Supporting senior management to meet organisational objectives, managing complex claims, and ensuring compliance with superannuation legislation and regulatory bodies.
• Experience in preparing and dispatching invoices, preparing receipts and statements for quarterly BAS submissions, and handling various administrative tasks.
• Organising daily work activities and rosters for staff, ensuring flights depart on time, handling illegal entries, and liaising with customs, immigration, and various embassies.
• Providing support for handling agents, collating ticketing details, preparing reports, and assisting passengers with reservations and baggage requirements.
• Office administration, front office reception, and customer service, including handling phone reservations and identifying special needs.

The candidate's ability to adapt to various roles and industries, combined with a strong track record of achievements, makes them a valuable asset to any organisation.