Office Support insights

Soft skills

When asked how the role of an EA will evolve over the next two to five years, most respondents spoke of the growing importance of soft skills over more traditional technical skills.

Organisational skills

To get an EA position you need to show you can follow through on the detail. So learn good organisational skills by keeping and updating your own to-do list daily (or hourly if necessary!).

Volunteer for any opportunity to learn and demonstrate organisational skills, such as managing the timeline for a project. Be aware of deadlines and always make sure you meet them.


Put your hand up for additional duties and volunteer to help colleagues or your manager whenever the opportunity arises. Not only will your technical skills develop, but you’ll become known as a team-player willing to help and support others.


Learn how to be more efficient in your current job by thinking ahead, making a to-do list of upcoming tasks or deadlines, finishing one task before moving on to the next, and staying focused on what you are doing. Try tracking how you spend your time to see if you can use your time more economically. Be well-organised with your time.


Avoid water cooler gossip and do not be drawn into speculation. You do not want to gain a reputation as someone who likes chitchat or scandal. A reputation for professionalism is important if you want to become a top EA.

Problem solving skills

Take the initiative and solve problems for your team. Stay cool and composed at times of crisis and flexible in the face of change.

Listening skills

Practice actively listening to others at work; make eye contact, ignore all other distractions, focus solely on the speaker and learn how to understand their intent as well as their words. Learn how to do this while simultaneously taking notes.

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