For the second quarter in a row we expect to see increased vacancy activity, which will be focused upon recruiting on a permanent basis. However employers will continue to face candidate shortages in many areas.
In an interesting new trend, there are multiple businesses in the life area that are expanding the skills in their claims team by recruiting allied health professionals. They are utilising such candidates’ medical knowledge and clinical experience to improve the communication and relationships between medical professionals and the end customer.
In addition, in the area of motor claims we have seen high levels of staff turnover due to the fluctuating nature of the work. The busy and quiet periods make it a challenge to maintain consistent staffing levels.
Skills in demand
In terms of the April to June quarter, we will see continued high demand for Assistant Account Executives, Account Executives and Senior Life Underwriters. However the shortage of such candidates will be a challenge for employers.
Claims professionals are also required in the areas of motor claims as well as catastrophe claims resulting from natural disasters.
The insurance market remains candidate short. Interestingly, when looking for their next role it is career advancement rather than the salary on offer that is the main motivating factor for candidates. Candidates who are currently working for an organisation that is not offering promotional opportunities or training are looking externally for their next role.