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April - June 2015

The insurance market in Australia is buoyant and many companies are looking to promote suitable people from within to create more positions at a junior level. When there isn’t anyone suitable to take on a promotion or the role of a senior, someone will be hired externally.

More senior roles are always offered as permanent or fixed-term contracts, whilst for the more junior level roles they can be a mix of temporary and permanent. Most line managers would rather appoint on a permanent basis as they invest a lot of time and resources into training and would rather have the permanent head count.

Employers are entertaining the idea of interstate or international candidates for senior roles or for areas that are quite niche. As a result, there is an increasing trend for employers to conduct Skype interviews for first round interviews.

We're seeing employers give more consideration to candidates from different backgrounds. For example, for life insurance roles, employers are considering Workers Comp experience for people ready to take the next step in their career.

It's a competitive market for candidates at the moment and candidate levels are always increasing. We're also seeing a lot of candidates strengthen their skills by engaging in online courses to deepen their understanding and qualifications in certain areas they may not have as much experience.

Basic temporary roles are becoming available in claims departments - from Property/Auto through to fleet claims. We also expect more senior leadership and BDM roles to become available in areas such as forecasting after the local economy recovers from the recent storm season.

We are seeing more demand for skilled claims consultants who have direct experience in the roles available. When relocating to Australia, candidates from New Zealand are well positioned for these roles as they have first-hand experience dealing with natural disasters such as earthquakes. We are seeing some interest in senior candidates who are looking to make a move interstate from South or Western Australia.

In terms of skills in demand for the April – June 2015 quarter, we’re seeing a high demand for Life Insurance Claims Assessors as the urge to take out life insurance is becoming more of a focus for individuals. There is increased advertising promoting this area of insurance during prime times and it does seem to be generating higher activity and interest. This has been a skill in demand for quite some time now. In some cases, organisations will consider strong Workers Comp Case Management backgrounds.

A number of companies in the Queensland market are seeking Distribution Managers and Insurance Executives. This is stirring up movement among the upper tier Brokers and Insurance Managers seeking other job opportunities.

As change happens nationally, we have seen demand for Loss Adjustors in the commercial and domestic space. Demand for this role is quite seasonal, however we have seen an increase in the need for these specialists due to recent weather events.

Typically demand for Claims Handlers is seasonal as well and in Sydney there are a number of relief teams that can absorb overflow from other states and territories.

Strong demand exists for experienced group or direct Property/Auto/Fleet Insurance Claims Assessors. This market continues to be candidate short and often pays well for individuals with experience in this space.

Distribution Managers with experience and skills in national and state level business development and management and highly sought after.

In-house Executives and Broker Business Development Managers with the ability to negotiate with underwriters are also being sought.

In terms of candidate trends, people are looking to make interstate moves to Sydney at the moment due to the belief that there are more opportunities in the city than there are in others.

Candidates are enhancing their LinkedIn profiles and gaining advice on the formatting of their resumes. More often than not, an opportunity for career progression or for a new challenge will push them to further develop themselves in an environment that is no longer comfortable.

Candidates’ salary expectations are increasing, especially for general Broker/Account Business Development Manager roles, where remuneration is expected to be around $110,000.


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