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Office Support

April - June 2015


There is currently a huge need for professional temps with extensive reception experience, especially in the booming construction and property industries. As there are also many high level candidates available, the market remains competitive.

Candidates with strong MS Office Skills are needed for temporary roles to do tasks such as Excel formatting. The candidates who are most successful in securing permanent positions are the ones with a stable background who can demonstrate longevity in roles.

Employers are seeking candidates with strong Excel skills who can produce reports from databases easily. Knowledge of records management is also required as companies move from paperwork to electronic records.

With contract freezes in place for permanent roles, the majority of positions in the public sector are temporary. Candidates who have previous experience in the public sector and good IT skills are in demand.

Public sector employers are transferring long-term temporary roles into fixed-term contracts. They are advertising the roles and having the existing temporary staff apply for them. Generally they are advertising these roles as one to three years placements as opposed to permanent roles. Rather than providing one-on-one support, Executive Assistants are now moving towards being Project Officers.

In terms of skills in demand for the April – June 2015 quarter, we’re seeing a high demand for experienced Scribes following the rise in senior level recruitment within the public sector, mainly for temporary and contract roles in the health and social services areas.

Employers are looking for Administration Officers with grants experience and strong IT skills, specifically with the software TRIM. While these roles can be varied, it typically requires filing, records and basic secretarial skills.

Due to the ongoing shortage of Executive Assistants with the appropriate security clearances in the ACT, employers are offering short-term contracts with the view for extension, and therefore require candidates who can commence immediately. Demand is at the APS 4 level, as employers want candidates who can take on more responsibility and manage multiple executives due to budget and staffing cuts. EAs with project management skills are particularly sought.

Data Entry Officers are also highly sought. Temporary candidates on long and short-term contracts who can sort through a company’s backlog or cover leave are in particular demand. Candidates need over 10,000 key strokes per hour. SAP skills and systems experience in software such as MYOB or XERO are highly regarded.

Project Administrators with Executive Assistant experience are sought to add additional value to organisations beyond the traditional role. There is a shortage of candidates with legal experience who can provide support to not for profit organisations and state government legal teams.

Records Officers with sentencing of records experience are also highly desirable as there are a number of ongoing projects that require additional support.

In terms of candidate trends, private sector employees are becoming increasingly interested in public sector roles as they offer flexibility with hours and the ability to advance their careers. They are often prepared to take roles at a more junior level to access opportunities.

We are seeing high-level office support candidates pitch themselves $10,000 above their current salaries, citing a lack of increase in salaries over the past couple of years.

We are also seeing candidates adopt social media profiles such as LinkedIn to engage in job hunting. We are also seeing employers search for testimonials on candidates’ LinkedIn profiles and rejecting candidates based on a weak online presence.


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