Skip to content
Hays - Recruiting experts worldwide
  1. I am
    I am

Office Support

July - September 2014



Administrators – Administrators with all-round experience are in high demand. Employers are looking for quality candidates with a range of skills on top of traditional administration abilities, such as finance, events and travel.


Administration Assistants Demand exists for Administration Assistants. Despite the high number of applications received, very few candidates have the necessary skills. Employers want candidates who have strong administration skills and a willingness to stay in a role.


Receptionists – Employers continue to look for professional and corporately presented Receptionists with at least 12 months or more of experience. Candidates need to be well spoken and reliable. Yet many candidates undervalue this role and want to skip this valuable step in gaining experience that helps advance their career.


Executive Assistants – These candidates are in high demand since there has been limited candidate movement and therefore limited candidate availability. Those with minute taking skills are especially sought.  


Legal Secretaries - Senior Legal Secretaries are remaining in their current role and given their tenure other firms are unable to compete when it comes to salary. Thus there is a shortage of suitably experienced Legal Secretaries. 


Project Administrators – Candidates usually now possess a broad skill set, and so are able to cross over into Document Control or Site Administration. This leaves a shortage of candidates for Project Administration vacancies. 


Site Administrators – We are also seeing a shortage of Site Administrators who can create and manage spreadsheets, take minutes and perform ad hoc duties.


Public sector

Executive Assistants – There is an ongoing shortage of EAs with the appropriate security clearances in the ACT. Employers are offering short-term contracts with the view for extension, and therefore require candidates who can commence immediately. Demand is at the APS 4 level, as employers want candidates who can take on more responsibility and manage multiple executives due to budget and staffing cuts.  


Security Vetting Officers - Changes in policy and government security requirements have created work in this space. Candidates need knowledge and previous experience as well as qualifications in security vetting and a current security clearance. However there is a shortage of such candidates, particularly for those with the required qualifications.


Records Officers and Data Entry – Again the demand is for candidates with security clearance, as employers attempt to clear filing and data entry backlogs. 


AdministratorsWhile this role can be varied, it typically requires filing, records and basic secretarial skills. Candidates with TRIM experience are in particular demand.


Data Entry Officers – Employers are looking for temporary candidates who can sort through their backlog or cover leave. Candidates need over 10,000 key strokes per hour.


Grants Administrators – Experienced Grants Administrators will remain in high demand for the next two to three months. New financial year funds have been allocated, which has increased the number of grant applications and led to a need for Grants Administrators to process applications.




Office support vacancy activity remains positive and there are more permanent jobs on offer. Candidates have become more selective while employers are looking for people who have a stable work history and long-term tenure with previous employers.  


Temporary-to-permanent has become an increasingly popular option for employers that want to trial a candidate in a role before offering them a permanent role.


We have also seen a growing preference for bilingual candidates.


While there are candidates available, there is a shortage of top quality candidates.


Within the public sector some longer term contracts are available, particularly for Executive Assistants and Administrators. Limited permanent recruitment is taking place, with contract roles instead the focus.  Candidates with a broad range of skills, security clearance and government experience will secure work. 


Workloads are being passed down the levels and we are seeing an increase in jobs at the APS 2/3 level, although employers often expect candidates to perform at the APS 4 level.  

Search for jobs