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Office Support

January - March 2015

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Hotspots

 

Receptionists – There remains strong demand for professional and corporately presented Receptionists with at least 12 months or more of experience. Employers require candidates to be well spoken and reliable. Yet many candidates undervalue this role and want to skip this valuable step in gaining experience that helps advance their career.

 

Administrators – Administrators with all-round experience are in high demand. Employers are looking for quality candidates with a range of skills on top of traditional administration abilities, such as finance, events and travel.

 

Residential & Commercial Administrators – Residential and Commercial Administrators are in particularly high demand due to the pick-up in the finance sector that has come as a result of increased lending and property activity.

 

Data Entry Officers – Temporary candidates who can sort through a company’s backlog or cover leave are highly sought. Candidates need over 10,000 key strokes per hour. SAP skills and systems experience in software such as MYOB or XERO are highly regarded.

 

Project Administrators – Candidates usually now possess a broad skill set, and so are able to cross over into Document Control or Site Administration. This leaves a shortage of candidates for Project Administration vacancies. Technical skills are required for the tender stages of major construction and engineering projects.

 

Executive Assistants – These candidates are in high demand since there has been limited candidate movement and therefore limited candidate availability. Those with minute taking skills are especially sought. Demand is high within the professional practice industry for EAs with more than five years’ industry experience.

 

Legal Secretaries Senior Legal Secretaries are remaining in their current role and given their tenure other firms are unable to compete when it comes to salary. Thus there is a shortage of suitably experienced Legal Secretaries.   

 

Public sector

Executive Assistants – Due to the ongoing shortage of EAs with the appropriate security clearances in the ACT, employers are offering short-term contracts with the view for extension, and therefore require candidates who can commence immediately. Demand is at the APS 4 level, as employers want candidates who can take on more responsibility and manage multiple executives due to budget and staffing cuts.  EAs with project management skills are particularly sought.

 

Administration Officers Employers are looking for Administrators with TRIM experience. While this role can be varied, it typically requires filing, records and basic secretarial skills.

 

Data Entry Officers – Many employers require temporary candidates who can sort through their backlog or cover leave. Candidates need over 10,000 key strokes per hour.

 

Scribes – We have seen increased demand for experienced Scribes following the rise in senior level recruitment within the public sector, mainly for temporary and contract roles in the health and social services areas.

 

Trends

 

Employers in New South Wales are moving from temporary to permanent roles but they prefer to employ on a trial basis before they commit to a permanent hire. Meanwhile in Queensland short-term temporary contracts are far more prevalent than long-term contracts, with some rolling over into extensions.

 

In Western Australia lower iron ore and gas prices have caused uncertainty in the Perth market which has meant that organisations are not focusing on permanent recruitment. This has resulted in more Site Administrators being available in the market. We are however seeing a pick up in the FMCG/manufacturing space and demand from professional practice is steady.

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