Skills in demand
Customer Service Consultants – These candidates are particularly in demand in Queensland and New South Wales in response to the recent storms. In NSW Candidates with a financial services and insurance backgrounds are also in high demand, in particular those with superannuation or mortgages experience. Candidates from medical devices/pharmaceutical and FMCG backgrounds are also in high demand, with candidates seeing many positions now available to them.
Team Leaders – There is an increased demand for Team Leaders as the market grows especially those with an operational and reporting background, as well as Sales Team Leaders and Inside Sales Team Leaders in NSW. Workforce planning team leaders are currently the most challenging candidates to find in the Sydney Metro area.
Collections Candidates – These candidates continue to be in demand due to tighter economic conditions and a higher ratio of calls required to collect monies outstanding.
Telemarketing – Retention is historically poor for telemarketers, candidates are mainly remunerated based on commission. As a result companies who are seeing the best retention are setting realistic and achievable targets. Experienced Telesales candidates continue to be in high demand, each candidate has several offers available to them, which is driving salaries up, and the companies securing the best candidates are the ones able to offer a certain element of existing business to account manage or leverage from, alongside cold calling and developing new business, which is a big attraction to potential candidates.