Service Desk Representatives – The end of the financial year in banking saw an increase in call volumes in the technical space. This is evident solely in the financial services industry.
Customer Service Representatives – We are seeing good vacancy activity for Customer Service Representatives, particularly in the retail banking and financial services industries. Volumes of calls in these areas tend to increase in the summer months.
Telemarketers – These candidates are in demand across the public and private sectors, but particularly within charities.
Service Desk Team Leaders/Managers – Organisations usually promote from within but are now increasingly looking for diversity externally, resulting in demand for Team Leaders with different backgrounds.
Team Manager and Team Leader roles have increased within the financial services industry. Organisations usually promote these roles within, but they are now looking for diversity externally.