Workforce Solutions

How Workforce Solutions can benefit your business

As workforce demands shift, organisations need more than flexibility, they need visibility, control and agility at scale.

Hays delivers Workforce Solutions that bring talent together under a single, integrated approach, combining strategic workforce insight, advanced technology and expert delivery. From RPO and MSP to contractor management, we help organisations simplify complexity, improve visibility and make confident workforce decisions through one trusted partner.

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Our industry leading expertise

Managed Service Program

Gain greater control and visibility over your non‑permanent workforce, with sourcing, engagement and compliance managed through a single, proven MSP framework. Powered by best‑in‑class technology, including our proprietary Vendor Management Systems (VMS) solution, 3SS, our MSP solution delivers real‑time workforce visibility, data‑driven decision‑making and streamlined processes at scale. Optimise your contingent workforce strategy, manage risk and unlock the full value of flexible talent.

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Recruitment Process Outsourcing

Operating as a seamless extension of your in‑house talent acquisition team, our RPO solution embeds expert recruiters within your organisation to strengthen your permanent recruitment capability. Combining deep market expertise, data‑driven insights and access to extensive local and global talent networks, we’ll help you attract, engage and secure critical skills at scale. With tailored governance and proven delivery across Australia, you’ll unlock smarter hiring outcomes, reduced time‑to‑hire and long‑term workforce impact.

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RPO for Skills

RPO for Skills helps organisations move beyond traditional job‑based hiring to focus on the skills people bring and their potential to adapt as needs change. Our solution embeds specialist talent acquisition experts into your organisation, combining a skills‑first hiring strategy, advanced skills assessment technology and data‑led insights. Powered by Hays’ proprietary skills methodology, we help organisations identify, assess and mobilise skills more effectively, building adaptable, future‑ready workforces that can respond to today’s challenges and tomorrow’s demand.

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Contractor Management Outsourcing

Enabling organisations to compliantly engage, onboard and pay contingent workers, our CMO solution ensures you maintain visibility, control and efficiency of your contingent workforce regardless of worker source or classification. Backed by more than two decades of experience in delivering CMO solutions, best practice compliance frameworks and dedicated support teams, we’ll deliver a seamless contractor experience while helping you reduce risk, improve efficiency and maximise the value of your contingent workforce.

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Talk to us about your workforce solutions needs

Access the expertise you need and tackle the challenges you face. Let's get hollistic about your workforce strategy.

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A trusted approach to managing workforce complexity

A unified, insight‑led workforce strategy

We bring permanent, contingent and project‑based hiring together under one integrated workforce strategy. Guided by real‑time workforce data, market insights and proven planning methodologies, this approach gives you greater clarity on current and future skills demand. The result is smarter workforce planning, improved cost optimisation and the confidence to make informed decisions about where, when and how to engage the talent your organisation needs.

A streamlined, end‑to‑end delivery model

From defining workforce requirements through to sourcing, engagement and onboarding, Hays manages the entire talent lifecycle within a single, consistent framework. Our end‑to‑end approach ensures governance, compliance and speed are built into every stage, reducing operational complexity while enabling faster access to the right expertise, exactly when and where your business needs it.

A smarter, more connected approach to workforce management

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Access greater visibility and control across your workforce

Bring permanent and contingent talent together under a single, integrated workforce approach. Our Workforce Solutions provide end‑to‑end visibility across hiring, suppliers, spend and compliance, helping you maintain control as workforce demands grow in scale and complexity. From MSP and CMO to RPO delivery, our proven governance frameworks and real‑time reporting support confident, informed decision‑making across your organisation.

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Scalable access to skills and expertise

Whether securing niche skills, managing high‑volume hiring or building future‑ready capabilities, Hays gives you access to the right talent at the right time. Our workforce solutions embed specialist recruiters and talent experts within your organisation, combining deep local market knowledge, global talent networks and skills‑based hiring methodologies to help you attract, engage and mobilise critical capability at scale.

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Proven delivery integrating technology and human expertise

Grounded in decades of experience delivering complex workforce solutions for organisations across Australia and New Zealand, we combine data driven insights, advanced workforce technology and experienced delivery teams to simplify processes and improve outcomes. Our solutions are designed to reduce complexity without losing the value of expert human judgement, delivering efficiency, compliance and a better experience for hiring managers and talent alike.

Frequently asked questions (FAQs)

▸What’s the difference between Hays standard permanent, temporary and contractor services and Hays Workforce Solutions?

Hays temporary and permanent recruitment services focus on sourcing individual roles as hiring needs arise. Hays Workforce Solutions take a more strategic and scalable approach for permanent, contingent and project‑based hiring. By combining workforce insights, technology and expert delivery, our workforce solutions are designed to provide greater visibility, control, scalability and long‑term workforce planning outcomes across the entire organisation.

▸How does Hays Workforce Solutions support workforce visibility and control?

Hays Workforce Solutions provide end‑to‑end visibility across hiring activity, suppliers, spend and compliance. Through proven governance frameworks, real‑time workforce data and best‑in‑class technology, organisations gain greater control over workforce complexity and can make confident, data‑driven workforce decisions at scale.

▸What workforce services does Hays provide under its Workforce Solutions?

Hays delivers a comprehensive range of Workforce Solutions, including Managed Service Program (MSP), Recruitment Process Outsourcing (RPO), RPO for Skills and Contractor Management Outsourcing (CMO). These solutions can be delivered individually or combined under a unified workforce strategy tailored to your organisation’s needs.

▸What is the difference between MSP, RPO and CMO?

MSP, RPO and CMO are distinct workforce solutions designed to address different parts of the workforce lifecycle. A Managed Service Program (MSP) focuses on managing and optimising the non‑permanent workforce, including suppliers, spend and compliance. Recruitment Process Outsourcing (RPO) strengthens permanent hiring by embedding expert recruiters within your organisation to manage end‑to‑end recruitment. Contractor Management Outsourcing (CMO) ensures compliant engagement, onboarding and payment of contingent workers, regardless of how they are sourced. Together, they can be delivered individually or combined under a unified workforce strategy.

▸How do Hays Workforce Solutions integrate technology and human expertise?

Hays combines advanced workforce technology, real‑time data and decades of delivery experience with expert human judgement. This balanced approach ensures efficiency, compliance and scalability without losing the insight and expertise needed to manage complex workforce challenges and deliver better experiences for hiring managers and talent.

▸How can I get in touch with Hays about Workforce Solutions?

Getting started is simple. You can contact Hays by completing the enquiry form on this page, and one of our workforce solutions specialists will be in touch to discuss your requirements. We’ll take the time to understand your workforce challenges, objectives and scale, and recommend the right combination of workforce solutions to support your organisation.