We value your feedback

 
At Hays, we believe that every experience matters and every voice counts. Whether you're hiring talent or stepping into a new role, your journey is unique.
 
By sharing your feedback, you help us improve, inspire others and ensure that every interaction with Hays is meaningful and impactful.

Why your feedback matters to us​

Feedback especially when it’s constructive helps us grow. It allows us to:​

  • Resolve issues quickly and effectively
  • Improve our services and processes​
  • Build stronger relationships with you, our clients and candidates
As part of our Voice of Customer program, we regularly review feedback to identify opportunities for improvement and celebrate excellence across our teams.

How to provide feedback on our service​

  • You’ll receive feedback surveys at various stages throughout your journey with Hays to help ensure every step of your experience meets your expectations. When you receive an invitation, we would greatly appreciate you taking a few minutes to complete the survey. Your feedback is invaluable in helping us continually improve our service.​
  • Outside of this, you’re welcome to share comments, suggestions or concerns anytime by contacting our Customer Care team: customer.care@hays.com.au | 1800 805 051 (Australia) | 0800 429 769 (New Zealand)​
  • We treat all feedback seriously including complaints. If you’ve had a negative experience, we want to hear about it so we can make things right. Please include the following details:​
    • A description of your experience​
    • Your contact information​
    • The name of your Hays consultant​
    • The office you dealt with​
    • Send your complaint to: customer.care@hays.com.au​

Share your story to inspire others​

Every recruitment journey is filled with challenges, wins and moments of growth. By sharing your story, whether you're a client building a team or an individual advancing your career, you can help others feel confident, informed and inspired. Share your story.​
 

Enjoying your experience with Hays?

We’d love to hear about it. Leave a Google review for your local office and help others discover what it’s like to work with us.