Your privacy is important to Hays
Your privacy is important to us. This statement outlines Hays policy on how we manage the personal information we hold about our customers and others. It applies to all operations within Hays Specialist Recruitment (Australia) Pty Limited in Australia and New Zealand, including visitors to our website.
It is the policy of Hays to respect the confidentiality of information and the privacy of individuals. Hays are bound by the National Privacy Principles (NPP) contained in the Privacy Act 1988 (as amended) in Australia; and by the Information Privacy Principles (IPP) contained in the Privacy Act 1993 in New Zealand.
We will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purpose you agree to. This document reflects our commitment to you.
We are committed to being transparent about how we use personal information.
Where our documents ask for personal information, we will generally state the purpose for its use and to whom it may be disclosed.
Type of personal information held by Hays
Personal information that we collect and hold usually falls into the following categories:
- Personal information submitted and obtained from each person seeking employment and other sources in connection with applications for work
- Work performance information
- Information about incidents in the workplace
- Staff information
- Information submitted and obtained in relation to absences from work due to leave, illness or other causes
- Information obtained to assist in managing client and business relationships
General information collected from visitors to our website
In general, we gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.
Your personal information collected on the hays.com.au and hays.net.nz websites
In some instances we may need specific information about you, such as name, address, email address, telephone number, etc. We will collect this information if you apply for a job or sign up for a service via our website, for example. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.
Purposes for which we collect personal information
We primarily collect personal information for the following:
- Placement operations – to assist you in finding a suitable position
- Recruitment – career guidance and management
- Staff management – to enable consultants to better service your career requirements if you are employed by Hays on a temporary or contract basis
- Training – to identify any training requirements
- Client and business relationship management – to ensure we are familiar with and fully understand your needs
- Marketing – to inform you of events, services and possible job opportunities by mail/email/sms/phone
- Development – for research, development and other business purposes to assist us in providing our services to you
Sensitive information (Australia only)
Sensitive information is a special category of personal information under the Australian Privacy Act 1988. It is information or opinion about you, including membership of a professional or trade association or membership of a trade union; criminal record; health or disability, etc.
As outlined in the Australian Privacy Act, sensitive information can, in most cases, only be disclosed with your consent.
We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose and in some cases we may only disclose information with your consent.
We do not disclose information about your individual visits to the Hays’ website. By submitting your application to us, you are agreeing to your personal details being forwarded to our offices, including our international offices and where you have applied for a specific role, to employers in that country.
Management of personal information
At Hays, we train our staff to respect the confidentiality of customer information and the privacy of individuals. Hays regard breaches of your privacy very seriously and any breach will result in disciplinary action being taken, dependent upon severity.
Hays have appointed a Privacy Officer to ensure that our management of personal information is in accordance with this statement and the relevant Privacy Acts.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up to date?
Hays endeavours to ensure that the personal information it holds is accurate and up to date. We realise that information changes frequently with changes of address and other personal circumstances. We generally update your customer information over the telephone. Please advise your consultant when your personal details change.
If you have created a profile with Hays via our website, you are able to update or delete your personal information. To do so, simply click on apply for a position of interest, log into your profile, and you will find options for editing or deleting the information you have submitted.
Enquiries & complaints
|Privacy Officer||Privacy Officer|
|Phone||1800 805 051||0800 429 769|
|Fax||02 9236 4110||+ 61 2 9236 4110|
|Post||Reply Paid||GPO Box 2135|
|GPO Box 2135||BRISBANE QLD 4001|
|BRISBANE QLD 4001||AUSTRALIA|
If you are not satisfied with our response to your complaint, in Australia you can contact the Australian Information Commissioner (OAIC); or in New Zealand you can contact the Office of the Privacy Commissioner.
Subject to some exceptions that are set out in both the Australian National Privacy Principles and the New Zealand Information Privacy Principles you can gain access to the personal information that we hold about you.
We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.
To make a request to access your personal information, you will need to complete an application form verifying your identity and specifying what information you require. Please contact our Privacy Officer for an application form.
We may impose a moderate charge in providing access. Our Privacy Officer will discuss this with you.
You should also anticipate that it may take time to process your application for access as there may be a need to retrieve information from storage and review it in order to determine what information is relevant.
Hays have several areas on our website where you can submit feedback. Any feedback that is submitted through this area becomes the property of Hays. We may use this feedback, such as success stories or responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
HP-020-12 © November 2012