Delivering dream homes to everyday Australian families. Priding themselves on trust, transparency, quality, and exceptional customer service. Company success is intertwined with yours, which is why their highly motivated team is committed to creating outstanding experiences for their customers. Investing in team members through mentoring, training, and upskilling, ensuring their growth and enthusiasm. Currently, we have an exciting opportunity for an additional Warranty Coordinator to be part of our CX Management team. This role aligns with the ongoing commitment to service excellence and supports our clients growing business.

As a member of the Warranty team, you will collaborate closely with on-site Service and Warranty Officers to deliver exceptional support and service to clients within your assigned portfolio. Your key responsibilities will include providing personalised and outstanding service to all clients while adhering to Service and Warranty processes and procedures. You’ll coordinate and schedule Service & Warranty work with clients, suppliers, and trades alongside your Service & Warranty Officer. Additionally, you’ll manage Service and Warranty Officer appointments, handle new bookings, approve supplier/trade invoices, create purchase orders, and facilitate communication between Service and Warranty Officers, trades, and clients. Your role also involves finalising repairs with clients to confirm satisfaction, addressing customer enquiries, and escalating when necessary to the Service and Warranty Manager. Cultivating positive relationships with subcontractors is essential, and you’ll participate in regular collaborative workflow meetings to keep the Service and Warranty Manager informed about the status of all Service and Warranty jobs. Your working hours are 7:30 am to 4:00 pm Monday to Friday.

We require candidates with a minimum of 3 years’ experience in a similar position within the construction industry. A solid understanding of the building and construction industry is essential. As part of our team, you’ll need to cultivate strong relationships with both internal and external stakeholders, collaborating seamlessly as a cohesive unit. Proficiency in Microsoft Office tools is a must. Your organisational skills will be put to the test as you multitask and manage work within agreed timeframes. Problem-solving abilities are crucial, and you should be adept at providing practical solutions. Effective communication, both written and verbal, is key, especially when giving clear instructions to others. Attention to detail is paramount, and you should be adaptable to change. Additionally, a willingness to learn and explore new concepts related to ongoing warranty management and mitigation of warranty claims is highly valued. Familiarity with researching Building Standards and Building Codes is also advantageous.