Ubank Banking Lending Officer

JOIN UBANK TODAY! | 3-MONTH PROJECT | $45PH | PARRAMATTA LOCATION
About the Company
Ubank is an award-winning digital bank on a mission to help young Australians do better with money. As part of NAB, we’re building a future-focused bank where ideas matter, collaboration is key, and every team member has the opportunity to make a real impact.
Ubank are currently hiring Banking Officers to support customers through an important transition as we move existing Advantedge home loan customers into new Ubank products.

About the Role
As a Banking Officer within the Lending team, you’ll engage with existing customers to guide them through their home loan migration. You’ll play a vital role in delivering exceptional customer experiences while helping customers choose the right solution for their needs.
This is a high-energy, customer-focused role where your communication skills and ability to build trust will be key to your success.

You will be based at the Parramatta office 5 days a week, starting at the end of June/early July until the end of September, from Monday-Friday 9am-5pm. The hourly rate for this role is $45ph + Super.

Key Responsibilities
  • Engage with a high volume of existing home loan customers via inbound and outbound calls
  • Support customers in understanding their options and selecting suitable loan products
  • Build strong, lasting customer relationships through personalised service
  • Review and verify customer documentation
  • Ensure all interactions meet compliance and regulatory standards
  • Collaborate with Lending Operations to ensure smooth loan processing and settlement

About You
You’re a driven and customer-obsessed professional who thrives in a fast-paced contact centre or sales environment. You enjoy helping people, influencing decisions, and working towards targets.
You will bring:
  • Previous phone-based sales or customer service experience
  • Strong communication skills with a natural, conversational style
  • The ability to quickly learn, multitask and confidently explain home loan products
  • An understanding of compliance in a regulated environment
  • Confidence using Microsoft Office tools
Home lending experience is beneficial but not essential.


Why Join Us?
  • Be part of a collaborative, forward-thinking digital bank
  • Play a meaningful role in supporting customers with important financial decisions
  • Work in a supportive, high-performing team environment
  • Gain valuable experience in home lending and financial services

If you’re passionate about delivering great customer outcomes and want to build your career in banking, we’d love to hear from you.

Click Apply!



LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
NSW - Western Sydney
Specialism
Banking
Pay
Paying an attractive hourly salary of $45ph + Super
Ref:
3000434
Closing date
18 Jun 2026

Talk to a consultant

Talk to Bethany Mccoll, the specialist consultant managing this position, located in Sydney
Level 14, Chifley Tower, 2 Chifley Square

Telephone: +61386168442

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