Temporary Customer Support Officer

Medical, by phone, customer service role, 30 hours a week

Your new company

This established healthcare provider delivers specialised in-home treatment services to patients across Western Australia. The organisation is currently implementing a new reception system to streamline inbound enquiries. During this transition period, additional support is required to maintain a high level of service for both patients and clinicians.


Your new role

This is a 6-week temporary assignment providing frontline support managing inbound phone enquiries. You will act as the first point of contact, assisting with general queries and directing calls efficiently while the new system is rolled out.

Key responsibilities include:
  • Answering and managing incoming phone calls via a cloud-based telephony system (headset + laptop)
  • Assisting patients with general enquiries, including service eligibility
  • Handling calls from clinicians and internal stakeholders
  • Redirecting enquiries to the appropriate teams
  • Supporting the business through a busy transition period


What you'll need to succeed

  • Previous experience in medical customer service or phone-based roles
  • Confident and professional communication skills
  • Ability to manage high call volumes in a fast-paced environment
  • Comfortable using telephony systems (experience with VoIP systems advantageous)
  • Adaptable and able to work effectively during change
  • Strong interpersonal skills with a patient-focused approach


What you'll get in return

  • Immediate start in a meaningful healthcare setting
  • Flexible working arrangements after initial training period
  • Supportive and collaborative team environment
  • Opportunity to contribute during a period of digital transformation
  • Central location with some parking availability nearby
  • Casual business attire

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Healthcare & Medical
Location
WA - Perth
Specialism
Office Support
Ref:
2998882

Talk to a consultant

Talk to Matthew Newman, the specialist consultant managing this position, located in Perth
Level 16, 1 William Street,

Telephone: 0892544553

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