Technical Officer

Looking for Technology Officer (L1_L2 Support) – Brisbane CBD
Your New Company:
  • You will be joining the QLD State Government, an organisation dedicated to delivering safe, modern, and responsive public services that support community wellbeing and long-term transformation.
  • The workforce is built on values of professionalism, Ethics, and Respect, and staff come from diverse backgrounds united by the rewarding experience of supporting essential public services.
  • Within the broader organisation, the Organisational Capability Division drives key internal operational functions, enabling frontline and corporate areas to work effectively and deliver high‑quality services to Queenslanders.
  • The division also leads major reform and technology uplift programs to position the organisation as a modern, future‑focused public safety leader.

About the Role:
  • In this role, the candidate will be responsible for providing technical support across digital and technology environments, contributing to the smooth operation of multi‑site ICT systems.
  • Working within a primarily Microsoft-based environment, they will deliver on‑site and remote support, configure and maintain ICT infrastructure, and provide Tier 1 and Tier 2 technical assistance.
  • The role includes monitoring systems, investigating incidents, developing documentation, and supporting end users through training and guidance.
  • The candidate will triage and resolve issues within defined service levels, uphold ITSM standards, and collaborate with internal teams to ensure stable and secure technology operations across the organisation.

What You Will Need to Succeed:
  • To succeed in this position, the candidate brings strong technical knowledge in configuring, maintaining, and supporting ICT environments.
  • They possess proven ability to manage workloads, prioritise tasks, and deliver high‑quality customer-focused ICT support.
  • The role requires strong troubleshooting skills, the ability to diagnose and resolve technical problems within agreed SLAs, and effective communication skills—both written and verbal—for documenting processes and assisting end users.
  • Strong interpersonal skills support collaboration with colleagues and stakeholders. Experience with ITSM frameworks such as ServiceNow and ITIL is highly regarded, along with the ability to quickly learn new systems and processes.
  • A driver’s licence and flexibility for on‑call availability and travel between sites are desirable.

What You Will Get in Return:
  • You will join a supportive and values‑driven government environment committed to professional growth, safety, and inclusion.
  • The role offers exposure to enterprise‑level ICT operations, opportunities to expand technical capability across multiple domains, and involvement in meaningful digital transformation initiatives.
  • You will be part of a team that contributes directly to improving essential public services, supported by structured processes, diverse expertise, and a collaborative workplace culture.

What you need to do now:
  • If you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Himanshu Gupta - +61 (07) 3243 3014 / Himanshu.Gupta@Hays.com.au)
  • If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


LHS 297508

Summary

Job Type
Contract
Industry
Government & Public Services
Location
QLD - Brisbane CBD
Specialism
Technology
Ref:
2988621

Talk to a consultant

Talk to Himanshu Gupta, the specialist consultant managing this position, located in Brisbane
Level 45, One One One Eagle St, 111 Eagle Street

Telephone: +61 (07) 3243 3014

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