Your new company

A global leader in industrial solutions is offering an exciting opportunity within their Sydney-based Customer Care team. With a strong reputation for innovation and reliability, this multinational organisation is known for its ethical culture, supportive environment, and commitment to employee development. Due to an internal promotion, they are now seeking a technically skilled and customer-focused professional to join their Gregory Hills office.

Your new role

As a key member of the Customer Care team, you will act as the vital link between customers and the business. Your primary responsibility will be to provide technical support across a wide range of mechanical power transmission products, while also managing customer service functions. This is a dynamic, office-based role that requires both technical aptitude and a customer-first mindset.

• Manage internal technical sales requests
• Product selection, quoting, order entry, and order monitoring
• Support channel partners with stock programs and transactions
• Assist external sales associates with product selection and quoting
• Coordinate factory orders to meet customer expectations
• Maintain accurate records and ERP system entries

What you'll need to succeed

• Minimum 3 years’ experience in mechanical power transmission or a similar technical role
• Strong mechanical aptitude and technical problem-solving skills
• A professional and ethical approach to customer service
• Excellent communication and time management abilities
• A collaborative mindset and willingness to contribute to a small, high-performing team
• Intermediate computer skills, especially in Excel
• Experience with CRM systems such as Salesforce or SAP
• Industry certifications in Mechanical Power Transmission Systems

What you'll get in return

• A supportive and ethical workplace culture
• Comprehensive product and process training
• Career development opportunities within a global organisation
• Competitive remuneration package aligned with your experience

What you need to do now

If you meet all the criteria outlined above and are ready to take the next step in your career, we’d love to hear from you. Please submit your up-to-date resume along with a brief cover letter outlining your relevant experience and why you’re the right fit for this role to courtney.ham@hays.com.au.