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Team Leader Temp Role Government Grants

Team Leader - Government sector Grants Customer Service and Claims
Parramatta Hybrid working
$62.66ph plus super
35 working hour week mon-fri may include some Saturday.
mornings
3 month contract may extend
Disaster relief Government department

About the Role
A Government Organisation is seeking an experienced Team Leader to manage a high-performing customer service and grants assessment team. This role involves assessing customers for disaster relief grants and ensuring efficient and effective service delivery in a high-volume environment.


Key Responsibilities
  • Lead, support, and motivate a team of customer service and grants officers to meet KPIs and service targets.
  • Oversee the assessment of disaster relief grant applications, ensuring compliance with government guidelines and policies.
  • Provide timely and accurate advice and assistance to enquiries and correspondence related to disaster relief grants.
  • Monitor team performance and provide regular coaching and feedback to enhance service delivery.
  • Manage escalations and complex customer enquiries with professionalism and empathy.
  • Collaborate with internal stakeholders to resolve service issues and improve processes.
  • Ensure adherence to policy, procedures, and compliance standards.
  • Maintain reporting on team performance and contribute to operational planning.


About You
  • Proven experience in a team leader or supervisory role within a high-volume customer service or grants or banking environment.
  • Strong people leadership skills with a focus on coaching and performance improvement.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Understanding of government processes or experience in the public sector (desirable).
  • Tech-savvy with knowledge of CRM systems and Microsoft Office suite.


Work Schedule
  • Monday to Friday, based on a 35-hour week.
  • Hybrid work model: 3 days in the office and 2 days from home once trained, with flexibility to work 5 days in the office if required.

Location
Parramatta, NSW
Application Process


How to Apply
If you are a proactive and detail-oriented professional passionate about leading a customer service and grants team in a high-volume environment, we want to hear from you. Apply now with your resume.


LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
NSW - Western Sydney
Specialism
Contact Centres
Pay
$62.66ph plus super
Ref:
2937113

Talk to a consultant

Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0282269832

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