Showroom Consultant
Support customers and deliver life‑changing healthcare solutions as a Showroom Consultant at Aidacare.
Your new company
Hays is proud to be partnering with Aidacare in the recruitment of multiple Showroom Consultant positions across South Australia, including roles based in Ascot Park, Modbury, Gawler and Regency Park In addition, Aidacare is also offering a Rover Customer Service Consultant position located at their Ascot Park site. This role provides the opportunity to work across a variety of locations, supporting different teams and gaining broad exposure within the organisation.
Aidacare is one of Australia’s leading providers of healthcare equipment and assistive technology, with a strong footprint across hospitals, aged care facilities, rehabilitation services, and community care. Established in 1987, the organisation has earned a reputation for delivering innovative, high‑quality products and exceptional service that enhances the lives of individuals and supports healthcare professionals nationwide. Driven by a mission to meet healthcare needs through outstanding products and services, Aidacare fosters a culture built on empathy, excellence, and customer-centred care. Their teams are united by a commitment to making a meaningful impact in people’s lives every day.
This is an excellent opportunity to join a values‑driven organisation that prioritises professional development, teamwork, and meaningful service.
This is an excellent opportunity to join a values‑driven organisation that prioritises professional development, teamwork, and meaningful service.
Your new role
You will be responsible for providing exceptional customer support, managing enquiries, processing orders, and coordinating with internal teams to ensure timely and accurate service delivery. This role is key to maintaining Aidacare’s reputation for quality and care. Your responsibilities will include:
- Deliver exceptional customer service to internal and external stakeholders, ensuring all interactions are professional, timely, and solution focused.
- Manage customer enquiries via phone and email, providing accurate information and efficient resolution of issues.
- Display empathy and understanding in all customer interactions, ensuring a positive and supportive experience.
- Process orders and related documentation accurately, maintaining compliance with company standards and contractual requirements.
- Collaborate with internal teams, including Sales and Warehouse, to ensure seamless service delivery and customer satisfaction.
- Maintain a strong understanding of Aidacare’s product range through regular training to provide informed advice and support to customers.
- Utilise company systems effectively to manage orders, track progress, and maintain accurate records.
- Contribute to continuous improvement initiatives and participate in training to enhance skills and service quality.
What you'll need to succeed
To be considered for this role, you will meet the following criteria:
- Strong communication skills with the ability to build rapport and deliver exceptional customer experiences.
- Demonstrated ability to display empathy and understanding in all customer interactions.
- High attention to detail and accuracy when processing orders and documentation.
- Proficiency in using computer systems and the ability to learn new software quickly.
- Strong problem-solving skills and the ability to resolve issues in a timely and professional manner.
- Ability to work collaboratively within a team and liaise effectively with multiple departments.
- A proactive approach to continuous improvement and willingness to participate in training and development.
- Previous experience in a customer service or office-based role
What you'll get in return
A fantastic permanent opportunity to join a well established company.
Comprehensive training and ongoing professional development
Supportive and collaborative team environment.
What you need to do now
Kate Wevell is currently recruiting for this exciting opportunity.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
LHS 297508
Summary
- Job Type
- Permanent
- Industry
- Healthcare & Medical
- Location
- SA - Adelaide
- Specialism
- Office Support
- Ref:
- 2979572
Talk to a consultant
Talk to Kate Wevell, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St
Telephone: 0872214197
JOB_51643312979572