Your new company

Hays is proud to be partnering with a highly respected national organisation to recruit a Service Desk Analyst. This is an excellent opportunity to join a purpose-driven business that plays a critical role in supporting medical professionals across Australia.

Your new role

As the Service Desk Analyst, you will be the first point of contact for IT support, delivering high-quality technical assistance across a national user base. You will provide both first and second level support while ensuring excellent customer service across multiple channels.

• Providing Level 1 & 2 IT support across phone, email, Teams, and face-to-face
• Managing incidents and service requests through to resolution within SLA
• Supporting Microsoft 365, Teams, and core business applications
• User administration and onboarding/offboarding support
• Setting up and maintaining laptops, desktops, mobile devices, and AV equipment
• Assisting with remote office support and national operations
• Maintaining accurate documentation and knowledge articles
• Promoting security best practices and compliance standards

What you'll need to succeed

Proven experience in a Service Desk or Desktop Support role

• Strong working knowledge of Microsoft 365, Active Directory, and Windows environments
• Experience with ITSM tools (e.g. Freshservice or similar)
• Exposure to remote support environments
• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues effectively

• ITIL Foundation certification
• Experience with Citrix or SharePoint
• Relevant IT qualifications (MCP, MCSA or similar)

What you'll get in return

In return, you will receive a salary of $75k-$80k+Super on a permanent basis, alongside great additional benefits and the opportunity to work within a large national organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.