Service Support Officer

First point of contact for clients, providing high-quality customer service and administrative support

Your new company

This nationally respected government agency delivers high-quality mental health and wellbeing services. With a strong focus on inclusion, flexibility, and continuous improvement, the organisation is committed to enhancing quality of life, financial wellbeing, and community recognition for those it supports.


Your new role

As an APS3 Service Support Officer, you will be the first point of contact for clients accessing counselling and wellbeing services. You’ll work within a multidisciplinary team, providing frontline customer service and administrative support to ensure smooth, compassionate, and efficient service delivery.

Key responsibilities include:
  • Greeting and assisting clients in person, by phone, email, and SMS
  • Managing appointments and client records via the Client Management System
  • Supporting coordination of regional events, group programs, and internal meetings
  • Handling travel arrangements, invoices, resource requests, and property maintenance
  • Maintaining accurate records and correspondence with internal and external stakeholders
  • Assisting with reporting, data entry, and quality assurance tasks


What you'll need to succeed

To be successful in the role, you will have demonstrated experience in health services or government operations:

  • Strong written and verbal communication skills
  • Ability to work collaboratively and adapt to changing priorities
  • Professional and empathetic approach to client service

Mandatory Requirements

  • Australian citizenship (as per APS employment eligibility)
  • Ability to obtain or currently hold a Working with Vulnerable People registration or Working with Children check
  • Ability to obtain or currently hold a Baseline Security Clearance


What you'll get in return

In return, you will be working in a collaborative team that provides exceptional customer service to the community. You will also be offered an attractive hourly rate and flexible work arrangements.


What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to yvonne.scott@hay.com.au or call Yvonne Scott now on 08 7221 4146.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Office Support
Ref:
2953233

Talk to a consultant

Talk to Yvonne Scott, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214146

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