Your new company

Are client is responsible for delivering corporate and ordinary services. The organisation supports governance through a modern framework led by the Presiding Officers, Chief Executive and the Clerks of both Houses.

Your new role

As a Support Analyst, you will be the first point of contact for service desk requests, providing analysis and resolution in line with agreed procedures. You’ll log incidents, allocate calls, and respond to a wide range of service requests. You’ll also contribute to project activities and play a key role in supporting the technology environment.

What you'll need to succeed

• Deployment of Windows 11 to users on new or existing laptops
• Strong oral and interpersonal communication skills with a focus on customer service and user support
• Proven experience in an ITIL work environment
• Ability to explain technical issues to non-technical clients and colleagues
• Awareness of parliamentary operations, policies, and technology use
• Capacity to work under pressure and meet tight deadlines

What you'll get in return

• Opportunity to work in a prestigious and unique environment
• Exposure to a wide range of technologies and professional development opportunities
• Collaborative and supportive team culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.