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Service Desk Manager

Service Desk Manager with MSP experience | Sydney

Your new company

A growing Managed Service Provider based near the Sydney CBD requires a Service Desk Manager for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

In this exciting new role, you will be:
  • Leading a team of engineers.
  • Handling escalations, whilst mentoring and training engineers
  • Performing technical support for servers, network and hardware.
  • Leading with the delivery of infrastructure projects.

What you'll need to succeed

  • MSP experience is essential.
  • Delivering a range of technical support services, from basic troubleshooting to more complex desktop-related issues.
  • Managing and maintaining cloud-based platforms, including Microsoft 365, Intune, and Azure.
  • Providing support and upkeep for Windows servers and desktop environments.
  • Handling the setup and maintenance of network security tools and firewall systems.
  • Offering advanced support for internet connectivity, VoIP systems, and hosted PBX solutions.
  • Escalating complex IT problems to senior technical staff when required.
  • Configuring and deploying new hardware including laptops, desktops, mobile devices, and network infrastructure, along with software, cybersecurity tools, and communication systems.
  • Installing approved software across servers and user devices as needed.
  • The role may involve working directly at client sites depending on requirements.
  • Let me know if you'd like this tailored for a specific job title or industry.


What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Sydney CBD
Specialism
Infrastructure
Ref:
2939039

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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