Your new company

A Federal Government organisation is offering a fantastic opportunity for enthusiastic individuals to begin their career in ICT. This team supports national operations through reliable and responsive IT services, and is committed to developing junior talent in a structured and supportive environment.

Your new role

As a Service Desk Assistant, you will be part of a dynamic ICT team providing first-level technical support to staff across multiple locations. This entry-level role is ideal for recent school-leavers, university graduates, or individuals with a passion for IT. You’ll assist with account setups, device configuration, incident logging, and basic troubleshooting, while receiving training and mentorship to grow your technical and customer service skills. This is a 12-month contract with three 12-month extension options, based in Canberra, ACT or Adelaide, SA, and requires Baseline Security Clearance.

What you'll need to succeed

• Completion of Year 12 with IT coursework, or a diploma/degree in IT, or relevant hands-on experience.
• Strong communication skills and a customer-focused mindset.
• Ability to follow standard procedures and solve basic technical issues.
• Willingness to learn and adapt to new systems and technologies.
• Familiarity with Microsoft 365 and ITIL principles (desirable).
• Previous customer service experience in IT, retail, hospitality, or admin (desirable).

What you'll get in return

This is a rare opportunity to gain hands-on ICT experience in a government setting, with structured support and development. You’ll be part of a collaborative team, working on meaningful projects that support national service delivery.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on 02 6112 7695 or email Aanchal.Dwivedi@hays.com.au.
If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion on your career.