Your new company

Federal Government Agency based in Western Sydney

Your new role

• Provide 1st and support some level 2

• Coordinate with team members and other IT support areas to provide resolution of issues, including the escalation of more complex matters to technical teams and management as required.

• Escalate appropriately to relevant teams, internally or externally.

• Supporting any uplift and sustainment activities within ICT.

• Use the Service Management tool to record accurate, timely and meaningful data in relation to client follow ups, requests and communication.

• Adhere and conform to the ICT Service Desk Key Performance Indicators ensuring that service level standards are met.

• Coordinate with team members and other ICT support areas to provide resolution of issues, including the escalation of more complex matters to technical teams and management as required.

• Identify opportunities to expand own knowledge and technical skill and seek out others’ expertise.

What you'll need to succeed

• Relevant qualifications in ICT and/or equivalent experience

• Experience in a Microsoft environment

• Experience with Windows 10 and iPhones

• Experience with an ITSM ticketing tool

• Experience working in government/public sector

• Must be a Citizen

What you'll get in return

• Be part of a supportive team as part of fast-paced working environment.

• Opportunity to progress in a growing organisation.

• Flexible hybrid working arrangements.

• On the job as well as formal training, upskilling your technical knowledge.

• Work closely with leadership to achieve your personal goals.

• Annual flu vaccinations

• Fitness Passport

• Free confidential counselling as part of the Employee Assistance Program

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.