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Service Desk Analyst

Level 1/2 Service Desk Analyst | Sydney CBD

Your new company

An exciting new opportunity is available for a Service Desk Analyst at a Market-Leading Managed Service Provider. This is a permanent position located in the Sydney CBD and offers a modern onsite working environment and excellent opportunities for career development.

Your new role

You will be responsible for delivering Level 1 and Level 2 IT support, both onsite and remotely, acting as the first point of contact for technical issues. This role requires a proactive and customer-focused approach to ensure timely resolutions and maintain high levels of user satisfaction. Strong troubleshooting abilities and clear communication skills are essential to succeed in this fast-paced and dynamic environment.

What you'll need to succeed

  • Proven experience providing Level 1/2 support within a service desk environment.
  • Experience with the Microsoft 365 stack, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Azure Active Directory, and Intune (Endpoint Manager)
  • Experience with endpoint management tools such as Intune, Autopilot, or SCCM.
  • Previous experience working for a Managed Service Provider (MSP) or within the financial services industry.
  • Solid understanding of core networking concepts including:
    • DNS (Domain Name System)
    • DHCP (Dynamic Host Configuration Protocol)
    • TCP/IP fundamentals
  • Familiarity with Active Directory and Group Policy management.
  • Ability to troubleshoot user access, authentication, and device compliance issues in hybrid environments.

What you'll get in return

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Training and development programs
  • Collaborative and team-oriented environment
  • Recognition and rewards for outstanding performance
  • Modern and well-equipped office facilities
  • Diverse and challenging projects
  • Opportunities to work on cutting-edge technologies

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Sydney CBD
Specialism
Infrastructure
Ref:
2937064

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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