Service Coordinator

Coordinate multi‑trade services for national accounts in a fast‑paced, high‑impact role.
Your new company
Join a national technical services organisation recognised for delivering high‑quality maintenance solutions across a diverse commercial portfolio. The business is known for its commitment to service excellence, operational reliability and strong customer partnerships. With a presence across multiple states and an established multi‑trade capability, the organisation continues to invest in technology, process improvement and people to support its growing national client base.

Your new role
As the Service Coordinator, you will be responsible for coordinating planned and reactive maintenance activities across a broad multi‑trade service offering, including HVAC, electrical, plumbing and general building services. Acting as a central point of communication, you will ensure work orders are managed efficiently and in line with service level agreements while supporting both technicians in the field and key national account clients.

Key responsibilities include:

  • Overseeing day‑to‑day service coordination for multiple national contracts
  • Scheduling and dispatching technicians and subcontractors across various trades and locations
  • Managing the full lifecycle of work orders, including creation, updates, variations and closure
  • Providing clear and timely communication to national account stakeholders
  • Ensuring compliance documentation, service reports and safety requirements are completed and recorded
  • Monitoring response times and contract KPIs to ensure service delivery expectations are met
  • Raising purchase orders and maintaining accurate system data across all workstreams
  • Supporting the Service Manager with operational reporting and continuous improvement initiatives
  • Identifying risks, resource constraints or delays and escalating appropriately to maintain service continuity

What you need to succeed
  • Experience in service coordination, scheduling or operations support within technical services, facilities management or a similar environment
  • Strong organisational capability with the ability to manage competing priorities in a fast‑paced setting
  • Excellent written and verbal communication skills, with confidence engaging both technicians and corporate clients
  • Demonstrated ability to manage multiple work orders simultaneously while maintaining accuracy
  • Sound understanding of service management systems and data entry discipline
  • A proactive, solutions‑focused approach with a commitment to service excellence
  • Exposure to one or more of the following will be highly regarded:
  • Multi‑trade service environments (HVAC, electrical, fire, building services)
  • National or large‑scale contract administration
  • Compliance management and documentation
  • Coordinating subcontractors across multiple regions

What you will get in return
  • The opportunity to support high‑profile national accounts within a reputable technical services provider
  • A role with genuine impact on customer satisfaction, service delivery and operational performance
  • Supportive leadership and access to ongoing training and development
  • The chance to work within a collaborative service operation team
  • Competitive salary package and a stable, well‑structured national organisation

What to do next

For more information on this role, contact Thom Grew on 02 8062 6162 or email your resume to thom.grew@hays.com.au. If you're interested in this position, click apply now to submit an up‑to‑date copy of your CV. If this job isn't quite right for you but you are seeking a new opportunity, please contact us for a confidential discussion about your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Property & Real Estate
Location
NSW - Sydney CBD
Specialism
Facilities Management
Ref:
2963504

Talk to a consultant

Talk to Thom Grew, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0280626162

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