Your new company:
Join a leading & innovative defence organisation with a strong domestic and global reach. With a top tier reputation, this company can offer you new flagship defence project exposure, alongside a strong pre-existing project scope. Meaning, you will have stability coupled with dynamic and versatile work.

This organisation is renowned for its innovative solutions and dedication to pushing the boundaries of technology, delivering exceptional support to customers. On offer is NV1 sponsorship (Australian Citizenship is required), top tier defence technology exposure, and competitive packaging.

Your new role:

You will act as technical authority, providing support for customer-deployed systems and lab infrastructure. Key tasks include:

• Managing configuration and support for deployed systems.
• Assisting the System Engineering Group during integration and testing phases.
• Supervising system installation
• Providing prompt and remote assistance to customers via Support Helpdesk.
• Participating in a 24x7 on-call roster for support phone duties.
• Travelling to customer sites within Australia and overseas for post-installation support and maintenance.

What you need to succeed:

• Australian Citizenship, with eligibility for an NV1. Existing clearance is highly regarded.
• An AQF Level 5 qualification or equivalent in Electronics and Communications.
• Demonstrated knowledge of IT as it applies to operational technologies.
• Several years of experience as a radio or electronics technician.
• Proficiency in systems documentation, including schematic and cabling diagrams.
• Strong PC skills, including software installation and setup.
• Experience with ITIL and Managed Service contracts (advantageous).
• Incident and problem management experience.
• ITIL certification or familiarity with ITIL core fundamentals.
• The ability to troubleshoot and manage technical incidents.
• Innovative approach to documentation and process improvement.
• Melbourne location or willing to relocate to Melbourne.

What's in it for you:

• Competitive salary
• Opportunity to work with cutting-edge technology.
• Collaborative and supportive work environment.
• Professional development and career growth opportunities.
• Chance to travel and work on exciting projects both locally and internationally.

What you need to do now:
If you're interested, APPLY NOW! Alternatively, email Amy.McNulty@hays.com.au with a copy of your resume directly. All applicants are encouraged to apply- if we can't help you immediately, we can contact you in the future when available opportunities become available.

LHS 297508