Your new company

A leading National Managed Service Provider based in Melbourne’s Inner South requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

• Providing 3rd level remote and onsite support for clients.
• Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.

What you'll need to succeed

• Demonstrated experience in providing level 3 IT support.
• Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting.
• Highly developed troubleshooting and problem-solving skills.
• Experience with Autotask and ConnectWise is highly advantageous.
• A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
• Proven experience working within a Managed Service Provider or Consultancy.
• Current driver’s license and access to a car.

What you'll get in return

What you need to do now