Your new company

Your new role

• Manage the end-to-end mortgage process, ensuring accuracy and timeliness.
• Meet application deadlines, including finance due dates and settlement timelines.
• Collaborate with international teammates to prepare application submissions in line with lender credit policies.
• Liaise with brokers, lenders, and clients to ensure alignment and transparency.
• Identify and resolve application discrepancies and proactively manage missing information.
• Provide leadership and guidance to junior Client Service Managers.
• Maintain consistent, proactive communication with clients throughout their journey.

What you'll need to succeed

• 2–3+ years of experience in a similar client service, loan processing, or broker support role.
• Demonstrated leadership experience, either formally or informally.
• Strong knowledge of the mortgage process and credit assessment.
• Excellent communication and stakeholder management skills.
• A proactive mindset, attention to detail, and a passion for helping clients succeed.

What you'll get in return

• Be part of a values-driven company that genuinely cares about its people and clients.
• Thrive in a collaborative and high-performing team environment.
• Enjoy flexible working arrangements and a modern office near North Melbourne
• Access long-term career development pathways and leadership opportunities.
• Work with a company that celebrates success, encourages growth, and maintains a fun and supportive atmosphere.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.