• Manage large volumes of inbound and outbound calls related to Wealth Advice Remediation Matters.
• Identify customer needs, provide first point resolution where possible, or escalate as required.
• Research customer queries and deliver timely, customer-centric solutions.
• Maintain records of all customer correspondence and supporting documentation
• Investigate, case manage, and resolve Deceased Estate cases, including locating relevant documentation, corresponding with beneficiaries/executors, and processing payments.
• Record and request payment re-issues and log unclaimed monies tasks.

• RG146 certification is a must.
• Strong communication and customer service skills with contact centre experience
• Ability to manage and resolve complex cases.
• Proficiency in using CRM systems and SharePoint.
• Excellent organisational and time management skills.

• Competitive day rate of $560 including superannuation.
• Hybrid working model with flexibility.
• Opportunity to work with a prestigious Big 4 Bank.
• Professional development and training opportunities.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.