Your new company

You will be working in a team to provide HR, communications, governance, business improvement and finance duties.

Team Responsibilities:

• Responsible for claims management

• Manage assets and properties

• Governance and business improvement activities (advise and deliver)

• Maintain accurate records and record-keeping practices through the Document Management System (DMS) in accordance with Departmental requirements.

• Provide executive support to Metro's Senior Leadership team

• Deliver ongoing governance, business and capability improvements within Business Services.

Your new role

As a Program Officer, some of your responsibilities will be to:

• Co-ordinate and monitor the provision of timely, accurate and relevant damage to departmental property claims processing.
• Contribute to the preparation of various claims, aged debtor and financial reports.
• Ensure approved practices and procedures are being applied within all areas of the business unit
• Review processes and implement process improvements.
• Ensure regulatory compliance of the claims and record keeping
• Provide administrative support to the business unit.
• Develop and maintain professional relationships with industry stakeholders
• Liaise with and coach internal stakeholders involved in the claim process
• Manage/defend (to an outcome) all compensation claims

What you'll need to succeed

• Ability to work collaboratively in a busy team environment

• High accuracy and attention to detail

• Undergo a Criminal History Check

• Ability to maintain effective communication and relationships between key stakeholders and contacts.

• Show initiative and effectively manage enquiries and tasks within expected timeframes.
  
  

What you'll get in return

• Competitive hourly rate of $60.05 + super

• Contract length from 27/04/26–31/07/2026 with possibility of extension

• Opportunity to be part of a dynamic, diverse, and inclusive team

• Prime location located in Brisbane CBD

• Full time

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Isis.pan@hays.com.au or call on 0732433040