National Manager, Social Work Services

Lead Social Work Services and Support High Quality Delivery

Your new company

Services Australia (the Agency) is at the front line of government service delivery, supporting millions of Australians with economic, health and social wellbeing payment and services. We’re making government services simple, so people can get on with their lives. Our goal is to make it easier to engage with the services that Australians rely on. To achieve this goal, we’re transforming the way we work to deliver a simple, helpful, respectful and transparent experience for customers.

Your new role

The National Manager, Social Work Services, provides leadership, strategic advice and professional expertise on behalf of the agency to support quality services and improved outcomes for customers. The role leads the largest cohort of social workers in the Australian Public Service, supporting delivery through service centres, telephony, online channels and outreach. As a key member of Services Australia’s executive, the role provides professional and timely advice to the Minister, the Chief Executive Officer and senior executives.

Social Workers support Agency service delivery staff by providing professional advice, training, case consultation and critical incident support, as well as contributing to professional leadership in local teams. The role provides expert advice and support across the agency regarding the delivery of quality services and programs to customers in response to customer circumstances including mental health, family and domestic violence, homelessness and unsupported youth. The National Manager also represents the Agency in whole‑of‑government responses, leading social work emergency management capability during disasters and national crises.

What you'll need to succeed

The successful candidate will bring extensive experience in managing social work services across dispersed locations, strong community engagement capability and a demonstrated ability to deliver targeted services to priority groups. You will foster a positive work culture and support customers experiencing vulnerability across a large service delivery network.

Qualifications Required

  • Degree (or equivalent) in Social Work
  • Membership of the Australian Association of Social Workers
  • Working with Children or Vulnerable People Check
The role may be filled on an ongoing or non‑ongoing basis. A merit pool may be created for future vacancies.

Location: Canberra is preferred. Melbourne, Sydney or Brisbane may be considered by exception.

Salary and benefits

  • SES Band 1 remuneration package, including 15.4% superannuation
  • Health, wellbeing and lifestyle support
  • Generous leave, including 23 days annual leave per year (with the option to purchase additional leave)
  • 18 days personal (sick/carer’s) leave per year
Eligibility
Applicants must be Australian citizens and be able to obtain and maintain the required security clearance.

How to Apply
Do NOT click the “Apply Now” button.
Please follow the application process outlined below:

1. Request the Job Pack
Email servicesaustralia@hays.com.au to request a copy of the Job Pack or to ask any questions.
2. Submit your application via the APS Jobs website:
Go to https://www.apsjobs.gov.au/s/job-details?title=national-manager-social-work-services&Id=a05OY00000MuSEgYAN and lodge your application through the APS Jobs website.

Application must include:

  • Your CV (approx. 4 pages) including the contact details of 2 referees, and
  • A 750 word pitch (no more) that outlines your skills, capabilities and experience against the requirements of the role set out above.
Please note applications close 11:59pm AEDT Tuesday, 31 March 2026.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information see: http://www.apsc.gov.au/priorities/disability/recruitability.

Applications close 11:30pm AEDT, 31 March 2026.



LHS 297508

Summary

Job Type
Permanent
Industry
Government & Public Services
Location
QLD - Brisbane CBD
Specialism
Executive
Pay
SES Band 1 remuneration package based on skills and experience
Ref:
2987306
Closing date
31 Mar 2026

Talk to a consultant

Talk to Mikki Nelson, the specialist consultant managing this position, located in Melbourne
1 Melbourne Quarter, Level 9/699 Collins St, Docklands,

Telephone: (02) 8226 9600

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