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NAB Merchant Servicing Advisor

Be the hero to our business customers, also known as "Merchants”, helping them with their terminal enquiries!

Your new company

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company, and yourself. NAB is passionate about diversity and inclusion and will ensure you are a valued member of their community. NAB’s core values include Excellence for Customers, Grow Together, Own It, Be Respectful, Customer-Obsessed, and Work with Speed.

Your new role

As part of the team, you'll provide expert solutions and support to help them service their NAB EFTPOS + HICAPS Terminals specifically. Help our customers, to help their customers!

Day-to-day responsibilities will include:
  • Handling high pressure high-volume inbound calls (30-40 calls per day) while adhering to KPI's.
  • Helping to educate and service NAB's Business customers on first-call resolution basis.
  • Adherence to the ASIC Standards and Industry Code of Practice.
Examples of calls you will receive:
  • Amendments of HICAPS machine surcharge for Visa Cards
  • Redirect Amex payments to another account
  • HICAPS issues with Medicare link
  • Factory reset due to HICAPS Terminal systems error
  • Setting up auto-settlements for both Terminals
  • Assisting merchants with systems outages on both Eftpos and HICAPS terminals
  • Escalating terminal & battery replacements
Start date is the first week of September, and the initial assignment length will be 6 months, offering an hourly rate of $37.13 + Super. Candidates with the right mindset will have the opportunity to be considered for a permanent role and career progression in the business.
You will be working full-time hours, 8 hours per day, 5 days per week.
Located at NAB Head Office, 700 Bourke Street Docklands.
Shifts will run on a rotating roster Monday – Friday 7AM – 10:00PM. With 8 hours shift per day.
This is 100% office-based for the first 6 months, and will transition to hybrid once cross-skilled.

What you'll need to succeed

  • Valid AU/NZ Citizenship or Permanent Residents only!
  • Prior call centre experience.
  • Resilient and ability to bounce back from setbacks.
  • Ability to work in high-pressure and high-volume environment.
  • Customer-centric with positive interpersonal skills.
  • Discipline with time.
  • Ability and commitment to work full-time hours for the length of contract and beyond.
  • Tech savvy.

What you'll get in return

Stay ahead of the curve and drive your career with NAB! This is a fantastic opportunity to join one of Australia’s Top 4 Banks. As a valued member of the team, you will be offered:
  • Access to NAB’s employee Staff Club benefits which include amazing rewards and discounts
  • An abundance of resources to help you manage your physical health and wellbeing, this includes an Employee Assistance Program and wellbeing initiatives

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
VIC - Melbourne CBD
Specialism
Banking
Ref:
2948329

Talk to a consultant

Talk to Matilda Anastasya, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street

Telephone: 0386168455

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