Your new company

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB’s core values include, We’re customer-obsessed. We keep it simple. We move with speed. We own it and we win together.

Your new role

Your career at NAB is about more than money; it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Customer Service Advisor (Transactions & Digital). In your new role, you will be responsible for providing exceptional customer service to every customer who has transactional enquiries along with internet banking and NAB app enquiries. This is an inbound call centre role which requires you to handle on average 30 – 50 inbound calls per day, assisting with personal banking enquiries.

Customer Enquiries: Serve as the first point of contact for personal banking customers, addressing transactional, internet banking, and app enquiries with clear and prompt responses (We keep it simple, we move with speed), and taking ownership of resolving issues (We own it).
What you'll need to succeed
You are encouraged to apply for this role if you have:

• Experience in customer service such as retail/hospitality, call centre, or banking roles.
• Relevant tertiary degrees such as Business, Commerce, Finance, Accounting (Preferred).
• Passionate about helping customers.
• Proven communication skills, the ability to connect with customers and to assist them with their queries.
• Demonstrated attention to detail.

What you'll get in return

In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

LHS 297508