Your new company

Our client is a leading provider in the general insurance sector, offering a range of innovative and customer-focused products across Australia. With a strong commitment to operational excellence and digital transformation, the company partners with several well-known brands and maintains a growing presence both locally and internationally. The organisation fosters a collaborative and forward-thinking culture, supporting career development and continuous improvement. This is an office-based role, with a requirement to travel to assessment sites when required.

Your new role

This role is responsible for accurately assessing the damage/loss incurred by customers, and then determining the appropriate cost and safe repair methods whilst balancing the best customer outcome with the needs of the business.

• Conduct accurate assessments of vehicle damage to determine safe, cost-effective repair methods.
• Deliver exceptional customer service both over the phone and in person.
• Ensure all assessments align with underwriting terms, conditions, and claims protocols.
• Prepare detailed assessment reports and negotiate repair scopes and costs with repairers.
• Manage rectifications in line with the Industry Code of Conduct and support cost recovery processes.
• Collaborate with a state-based team of assessors to resolve complex repair issues.
• Drive efficient repair turnaround times to enhance customer satisfaction and advocacy.
• Perform assessments across multiple channels, including digital and in-person formats.
  

What you'll need to succeed

In order to be considered for this role, you will have:

• Experience within the motor body repair industry, such as proven experience as an auto mechanic, panel beater, spray painter etc.
• Good customer service capabilities and being able to build rapport with clients and customers.
• Knowledge of insurance policies and the insurance claims procedure, such as from working within insurance claims or a broader insurance role.
• A valid driving licence (Vic).
• Ability to work independently and as part of a large assessing team.

What you'll get in return

If successful in your application for this role, the company will offer a competitive salary and benefits package, including:

• A salary of up to $110,000 including super. There is some scope for negotiation depending on your experience.
• A company vehicle which can be used for personal use, and is maintained by the employer.
• Technology package including a work phone and iPad.
• Extensive insurance discounts across a range of products including home and motor.
• Holiday allowance with an ability to purchase more days of leave.
• Good career progression and development routes.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508