Your new company

Our client is a leading and well-known provider in the insurance sector, offering a range of innovative and customer-focused products across Australia. With a strong commitment to operational excellence and digital transformation, the company partners with well-known brands and maintains a strong and growing presence both locally and internationally. The business has a collaborative and forward-thinking culture, supporting career development and continuous improvement. This is an office-based role, with a requirement to travel to assessment sites when required. The role offers an excellent overall package with a car included, and can be based in multiple locations across Victoria.

Your new role

This role is responsible for accurately assessing the damage/loss incurred by customers, and then determining the appropriate cost and safe repair methods whilst balancing the best customer outcome with the needs of the business. Training will also be provided for specific insurance policies and procedures. These roles can be based in numerous locations in East and West Melbourne.

• Conduct accurate assessments of vehicle damage to determine safe, cost-effective repair methods.

• Deliver exceptional customer service both over the phone and in person.

• Ensure all assessments align with underwriting terms, conditions, and claims protocols.

• Prepare detailed assessment reports and negotiate repair scopes and costs with repairers.

• Manage rectifications in line with the Industry Code of Conduct and support cost recovery processes.

• Collaborate with a state-based team of assessors to resolve complex repair issues.

• Drive efficient repair turnaround times to enhance customer satisfaction and advocacy.

• Perform assessments across multiple channels, including digital and in-person formats.

What you'll need to succeed

In order to be considered for this role, you will have:

• Experience within the motor body repair industry, such as experience as a panel beater or spray painter. You will also ideally have a trade certificate.

• Experience in quoting and estimating repair costs for vehicle damage.

• Good customer service capabilities and being able to build relationships with clients and customers.

• Ideally, knowledge of insurance policies and the insurance claims procedure, such as from working within insurance claims or a broader insurance role - although this is not essential.

• A valid driving licence (Vic).

What you'll get in return

If successful in your application for this role, the company will offer a competitive salary and benefits package, including:

• A salary of up to $110,000 including super. There is some scope for negotiation depending on your experience. If you have the above experience along with managing assessors, there is a Manager role available that can pay up to $140,000.

• A company vehicle which can be used for personal use, and is maintained by the employer.

• Technology package including a work phone and iPad.

• Extensive insurance discounts across a range of products including home and motor.

• Holiday allowance with an ability to purchase more days of leave.

• Good career progression and development routes, working for a global insurance business.

What you need to do now

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